[Hiring] Technical Support Engineer @Exol

Role Description

Symbotic is seeking a Technical Support Engineer to play a critical role in ensuring the successful operation of Symbotic systems at customer sites. This role supports system stand-up, stabilization, and ongoing operations, serving as a key technical partner to internal teams and customer stakeholders.

The Technical Support Engineer is responsible for:

• Executing structured troubleshooting
• Supporting complex escalations
• Contributing to system reliability during high-impact operational events

The ideal candidate thrives in a fast-paced, solutions-oriented environment and brings strong technical problem-solving skills paired with a customer-first mindset.

Qualifications

• Bachelor's degree in Engineering, Computer Science, or a related technical field (or equivalent experience)
• Minimum of 3 years of experience supporting complex technical systems in a remote or production environment
• Strong experience troubleshooting using Linux command line and system-level tools
• Experience connecting to systems via SSH, Remote Desktop, or similar tools
• Advanced knowledge of TCP/IP networking fundamentals and troubleshooting
• Strong experience with SQL or scripting for data analysis
• Strong problem-solving skills with the ability to prioritize and multitask in high-pressure environments
• Effective communication skills, especially during real-time issue resolution

Requirements

• Troubleshoot and resolve production-impacting system issues across software, networking, and infrastructure layers
• Support real-time escalations during high-impact operational events
• Connect to and diagnose systems remotely using tools such as SSH, Remote Desktop, and browser-based interfaces
• Analyze logs, system data, and performance trends to identify root causes and prevent recurring issues
• Partner cross-functionally with Engineering and Field teams to drive issue resolution
• Document troubleshooting steps, resolutions, and knowledge base content
• Support continuous improvement by identifying patterns and recommending preventative solutions

Preferred Qualifications

• Experience supporting automated systems, robotics, or warehouse environments
• Familiarity with electrical schematics and hardware-level diagnostics
• Experience with packet capture tools (Wireshark, tcpdump)
• Exposure to PLCs, VFDs, or industrial controls

Benefits

• Medical, dental, and vision insurance
• Disability coverage
• 401K plan
• PTO and/or other benefits

Company Description

Symbotic is an automation technology leader reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Symbotic reinvents the warehouse as a strategic asset for the world’s largest retail, wholesale, and food & beverage companies.

We are a community of innovators, collaborators, and pioneers who embrace our differences, because we know unique perspectives make us stronger and smarter. Every perspective matters. We depend on the collective voices of our employees, customers, and community to help guide us as we build a better place to work – for you and the world. That’s why we’re proud to be an equal opportunity employer.

We do not discriminate based on race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or genetic information.

The base range for this position in the posted location is $70,000.00 - $97,900.00; however, base pay offered may vary depending on job-related knowledge, skills, and experience.