[Hiring] Technical Support Engineer @Kapsch

Role Description

The Technical Support Engineer is responsible for operating and maintaining core production and development applications, ensuring high-quality service delivery to customers and Engineering teams. The role focuses on troubleshooting, continuous improvement, and collaborating with cross-functional teams to enhance processes and product performance, while proactively leading initiatives to strengthen operations and support.

• Operate, maintain, and support production and development applications, ensuring high service quality while collaborating with Engineering and customer teams.
• Identify opportunities to improve processes and product support, proposing and leading initiatives to enhance operations.
• Perform planned and unplanned maintenance activities, including software upgrades, patches, and cross-region coordination.
• Troubleshoot and resolve issues across development, pre-production, and production environments, including debugging enterprise code (Java, Python, JavaScript, Bash, SQL).
• Act as an escalation point between Technical Operations and Engineering, managing complex issues and coordinating with cross-functional teams.
• Configure and manage alerting tools (e.g., Nagios, Icinga) and support remote maintenance systems.
• Develop and maintain tools for deployment, automation, and monitoring.
• Document solutions and processes in tools such as Jira, Cherwell, and Confluence.
• Evaluate software solutions and provide recommendations for improvement.
• Provide guidance and training to team members, contributing to knowledge sharing and SME development.

Qualifications

• Hands-on experience with scripting (Python, Bash), familiar with databases, and code review.
• Strong experience in technology roles, with the ability to manage multiple projects, prioritize tasks, and meet deadlines.
• Solid understanding of application architecture, including components, integrations, databases, and CI/CD processes.
• Proven experience in troubleshooting through log analysis and root cause analysis with a focus on continuous improvement.
• Proficiency in Linux environments, networking principles, deployment processes, server configuration, and infrastructure management.
• Knowledge of quality assurance methodologies and ability to analyze processes to identify and implement improvements.
• Participation in an on-call rotation is required.

Benefits

• Solving complex problems that improve daily the lives of people around the world.
• Opportunity to work in an international company with cutting edge technologies in a high-growth industry.
• Career growth, stability, and a casual work environment, with a home-based work setup.
• This role offers a competitive salary range of $95,000 – $120,000, based on location, experience, skills, internal equity, and market data.
• You’ll also receive a full benefits package including unlimited paid time off, 11 paid holidays, 401(k), a no cost medical insurance option for employees and eligible dependents, and FSA option.