[Hiring] Technical Specialist @RTX

Role Description

As a Technical Specialist, you will report to the Senior Manager, Technical Specialist of the CFirst Center. You will be responsible for after-sales technical service, including emergency support for grounded aircraft, as well as technical consultations and maintenance for Pratt & Whitney Canada (P&WC). In this role, you will provide technical, logistical, and commercial assistance for issues affecting P&WC engines in operation, ensuring fleet availability. This is a full-time position with a rotating schedule:

• 3 days on day shift (6am-6:15pm)
• 3 days off
• 3 days on night shift (6pm-6:15am)
• 6 days off

This rotation runs through weekdays, weekends, and holidays.

Key Responsibilities

• Work closely with other P&WC organizations and external suppliers to ensure customer issues are resolved quickly, including issues involving spare parts, rental engines, Programs, DAA, service investigation, executive team.
• Document and track the progress of each case through the CRM (Customer Relationship Management) system for all customer interactions, from initiation to closure.
• Drive timely resolution of AOG and other urgent cases, targeting a return to service within 24 hours where operationally feasible.
• Respond promptly to urgent customer requests, assess priorities, and engage the appropriate P&WC technical and operational teams.
• Initiate contact with relevant P&WC groups during AOG or urgent events.
• Share technical knowledge and collaborate with colleagues to strengthen P&WC product expertise and improve case resolution.
• Be a key player in fulfilling workforce needs and providing shift coverage when required.

Qualifications

• Bachelor’s degree and a minimum of 5 years of experience in aircraft maintenance, OR
• an associate’s degree and a minimum of 7 years of experience in aircraft maintenance, OR
• in lieu of a degree, a minimum of 9 years of prior relevant experience.

Qualifications We Prefer

• Previous experience in engine assembly, test benches, inspection, or Mobile Repair Team/AOG response.
• Strong understanding of turbine engine operations and aircraft systems.
• Bachelor's degree in mechanical or aerospace engineering.
• A&P license.
• Ability to work in a team environment.
• Excellent problem-solving and customer service skills.

Benefits

• Medical, dental, vision, life insurance.
• Short-term disability, long-term disability.
• 401(k) match.
• Flexible spending accounts.
• Flexible work schedules.
• Employee assistance program.
• Employee Scholar Program.
• Parental leave.
• Paid time off and holidays.