[Hiring] Technical Services Manager @OLLY

Role Description

The Technical Services Manager supports the execution and continuous improvement of VMS Co-Op manufacturing processes, with an initial focus on gummy production. Responsibilities include:

• Leading technical initiatives across scale-up, process optimization, troubleshooting, change control, and technical transfers.
• Ensuring products meet quality, safety, and regulatory requirements.
• Translating technical learnings into repeatable best practices.
• Providing day-to-day technical support for gummy manufacturing operations.
• Leading structured investigations of process deviations, yield losses, and quality issues.
• Supporting pilot-to-production scale-up and technical transfers.
• Identifying and executing opportunities to improve critical process parameters.
• Partnering with Quality to develop and maintain in-process controls and documentation.
• Supporting change control for formulations, materials, equipment, and process changes.
• Working closely with R&D, Quality, Supply Chain, and Commercial teams.
• Training and coaching operators and technical staff on process understanding and problem-solving tools.
• Tracking key process and technical performance metrics.

Qualifications

• Bachelor’s degree in Chemical Engineering, Food Science, Chemistry, or related technical field.
• Experience supporting new line start-ups, commissioning/qualification, or rapid scale-up in a high-growth environment.
• Experience with technical documentation such as process specifications, control plans, SOPs, work instructions, and validation protocols.
• Familiarity with sensory, texture, and stability considerations in gummy products.

Requirements

• At least 5 years of applicable experience in food, nutraceutical, or consumer packaged goods manufacturing.
• Hands-on technical knowledge of gummy manufacturing processes.
• Demonstrated ability to lead projects and deliver results within a defined technical scope.
• Working knowledge of GMPs, food safety/quality systems, and regulatory expectations.
• Strong analytical skills and structured problem-solving approach.
• Strong data-driven problem-solving and troubleshooting skills.
• Clear, concise written and verbal communication skills.
• Ability to prioritize independently and manage multiple technical workstreams.

Benefits

• An opportunity to work with an intelligent, inspiring, and extraordinarily fun team.
• 100% of the premiums for employee-only medical, dental + orthodontics, and vision insurance.
• 4 weeks PTO + paid holidays + 12 Mental Health Days per year.
• 100% Paid parental leave, Fertility + Adoption Benefits.
• Annual Bonus.
• 401(k) plan with Employer Match.
• Hybrid Work + Wellness + Cell Phone Stipends.
• Free product.
• And much more!