[Hiring] Technical Service Technician @Watts Water Technologies

Role Description

Technical Service Technician is responsible for critical support for the sales representatives and customers to ensure optimum product satisfaction. This position has no supervisory responsibilities and reports to the Technical Services Supervisor. This role is remote and is based in Blauvelt, NY.

• Communicate with customers, representatives or service technicians via telephone concerning product and service issues.
• Troubleshoots all service-related customer complaints.
• Participate in ongoing development trainings both onsite and external.
• Support the creation of all technical service procedures and bulletin documentation.
• Assist in maintaining Operations and Maintenance manuals.
• Perform product/service-related training seminars for Representatives and Service Technicians at AERCO and in the field.
• Visit customers to provide on-site troubleshooting of product or service problems.
• Develop preventative maintenance procedures.
• Act as a liaison between technical service and engineering as new troubleshooting requirements become necessary.
• Maintain knowledge of plant processes, techniques, tools, materials, machines and equipment for plant tours.
• Participate in cross-functional, new product and problem-solving teams as necessary.
• Perform other related duties as assigned.
• Assume responsibility for other projects and duties as assigned by Technical Services Supervisor.
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency).

Travel Requirements: 25%

Qualifications

• High school diploma or equivalent (GED).
• 5 years of previous experience in the heating and domestic water heating industry.
• Knowledge of electrical/electronic systems, communications, controls and hardware.
• Knowledge of installation, operation and maintenance requirements with steam and gas fired equipment.
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable.
• Must successfully establish employment eligibility and satisfactorily complete background checks, including drug screen, and required pre-employment testing as a condition of employment.

Requirements

• Technical/vocational training in HVAC or mechanical systems (preferred).
• HVAC certification (preferred).

Benefits

• Competitive compensation based on your skills, qualifications and experience.
• Comprehensive medical and dental coverage, retirement benefits.
• Family building benefits, including paid maternity/paternity leave.
• 10 paid holidays and Paid Time Off.
• Continued professional development opportunities and educational reimbursement.
• Additional perks such as fitness reimbursements and employee discount programs.

Working Conditions

While performing the job duties, you will be working remotely in an office environment. You may be required to occasionally travel to and work in the office at the Blauvelt, NY location for meetings, trainings, or as otherwise required by Company management.

Physical Requirements

• Ability to remain seated at a desk or workstation for extended periods.
• Ability to perform repetitive tasks like typing on a keyboard or using a mouse for extended periods.
• Ability to physically move around the office, organize or transport files, packages, or other office-related materials.
• Ability to read documents, use a computer, and perform data entry tasks.
• Ability to communicate clearly with management and coworkers, particularly in meetings or phone calls.
• Ability to operate standard office equipment such as computers, printers, phones, and copiers.
• Ability to occasionally lift and carry light objects, such as office supplies, documents, or small equipment.
• Ability to wear personal protective equipment, which may include, but is not limited to, safety shoes, hearing protection, and safety glasses.

Pay Range

The expected hourly range for this position is $36.60- $43.55. Actual compensation will be dependent upon individual skills, experience, qualifications, and applicable law.