[Hiring] Technical Service Representative @Canada (008860, 1201) - Ortho-Clinical Diagnostics Canada Holdings Corporation
Apr 07, 2025 - Canada (008860, 1201) - Ortho-Clinical Diagnostics Canada Holdings Corporation is hiring a remote Technical Service Representative. 💸 Salary: unspecified. 📍Location: Canada.
Role Description
As we continue to grow as QuidelOrtho, we are seeking a Technical Service Representative, based in the Maritime Provinces, Canada to provide on-site technical product services including installation, service, and equipment repair to customers. This is a remote position that offers a company car, gas card, cell phone and laptop. All vehicle maintenance will be covered by QuidelOrtho. The ideal candidate should be located within the Maritime Provinces (Newfoundland, New Brunswick, Nova Scotia, or Prince Edward Island) for this position.
- Install, troubleshoot, repair, test and certify the full range of electronic medical devices distributed by QuidelOrtho needing field service support.
- Provide service to hospitals across the Maritimes provinces and other provinces when required.
- Accurately complete all paperwork associated with service calls and scheduled PMs.
- Stay current on industry practices.
- Assist QuidelOrtho Account Managers with customer presentations and trade shows as required.
- Perform other work-related duties as assigned.
Qualifications
- A community college or university graduate from an electronic/biomedical engineering program or equivalent is required.
- Must have superior oral and written English communication skills.
- Strong analytical skills and a high level of drive and initiative.
- Excellent interpersonal and influencing skills with the ability to deal with multiple projects and priorities in a dynamic team-oriented environment.
- Safe driving skills are required.
- Must be able to legally travel to the US for new hire training.
- Must have the ability to lift 75lbs.
- Must be able to legally work in Canada as we are not offering sponsorship for this position.
Requirements
- Up to 70% travel is required for this position.
Key Working Relationships
-
Internal Partners:
- Field Service: Technical Service representatives, apprentice, Senior Technical Service representatives, Regional Service Specialists, Regional Service Managers, Canada Service Director.
- Sales: Sales Director, Account Managers, Sales Manager, Marketing Technical Specialists, Field Application Specialists, Technical Support Specialists.
- Interacts with other aspects of the organization as required (e.g., Finance, HR, IT, Customer Service, etc.).
- External Partners: Customers including but not limited to Laboratory Managers, Supervisors.
Work Environment
- Typical work week and hours with overtime required in an outside field service environment.
- Must have the discipline, organization skills and self-motivation to work autonomously in a home office environment.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
- Regularly required to use hands to finger, handle, or feel and talk or hear.
- Frequently required to stand, walk, bend, twist, reach and sit.
- Occasionally required to reach, kneel, squat, or balance.
- Must be physically able to travel up to 75%.
- Must maintain a valid driver’s license and must own and maintain an automobile suitable for travel to customer sites, airport, etc.
- Travel includes airplane, train, automobile, and overnights.
- On a typical workday, 80% of time meeting with people, 20% of the time on computer, doing paperwork, or on phone.
- Must be able to lift up to 75 pounds.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Apr 07, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
