[Hiring] Technical Partner Enablement Engineer @KEMARO

Role Description

Technical Enablement ensures that partners are technically capable of deploying, supporting and operating KEMARO solutions successfully. The role removes technical burden from Sales and Partner Managers and creates repeatable standards for installation, technical onboarding, certification and escalation.

Your tasks

• Define and deliver technical partner onboarding
• Train and certify partner technicians
• Support first installations and commissioning
• Create technical enablement standards and documentation
• Support demo readiness from a technical perspective
• Define escalation paths for technical issues
• Handle or coordinate L2 troubleshooting where needed
• Ensure partners can manage standard site readiness, installation and basic troubleshooting
• Work closely with Customer Success, Support and Service
• Define what partners must be able to handle independently after ramp-up
• Reduce ad hoc technical support from Sales and Partner Managers
• Provide feedback to product, service and customer teams on recurring technical issues

Performance Metrics

• Partners technically onboarded and certified
• Reduction of technical escalations into Sales or Partner Management
• Successful first installations
• Faster partner ramp-up
• Higher first-time-right installation quality
• Clear technical handover and escalation process
• Improved partner independence after training

Qualifications

• Technical understanding of robotics, automation, machines or industrial equipment
• Installation and commissioning experience
• Field Application / technical customer support experience
• Ability to train technicians and non-technical stakeholders
• Troubleshooting and structured problem solving
• Understanding of service processes, spare parts and escalation logic
• Ability to document technical standards clearly
• Customer- and partner-facing communication skills
• Ability to balance technical depth with operational pragmatism

Education

• Bachelor’s degree

Travel Requirements

• Travel required for partner visits / trainings, customer deployments / presentations
• Estimated travel: 50-70%

Benefits

• 401(k) with company contribution
• Comprehensive health, dental, and vision insurance
• Generous paid time off (PTO) and company holidays
• Travel and business expenses fully reimbursed

Company Description

KEMARO Inc. is an innovative industrial robotics company specializing in autonomous dry-cleaning solutions for manufacturing, warehousing, and logistics. Established in North America as an extension of Swiss pioneer KEMARO AG.