[Hiring] Technical Outcomes Manager @Vic.ai

Role Description

We're looking for a Technical Outcomes Manager to become a trusted advisor to our customers throughout their journey with Vic.ai. In this role, you'll combine analytical thinking, technical aptitude, and consultative problem-solving to help customers maximize the value of our platform.

• Own the technical success and ongoing optimization of a portfolio of customers, serving as the primary technical point of contact and trusted advisor throughout their Vic.ai journey.
• Analyze customer data to uncover trends, identify opportunities, and deliver actionable recommendations.
• Translate technical findings into clear business insights for both technical and non-technical audiences.
• Become a subject matter expert on the Vic.ai platform and customer workflows.
• Configure and optimize customer environments, including managing configuration updates and integration changes within AIPass.
• Partner with customers to improve business processes and maximize platform adoption.
• Troubleshoot complex customer issues, coordinating with Product and Engineering as needed.
• Use AI-powered tools and analytics platforms to improve efficiency and enhance customer outcomes.
• Develop best practices, documentation, and repeatable processes that improve the customer experience.
• Collaborate with Product, Engineering, and Implementations to advocate for customer needs and influence product improvements.
• Stay current on emerging AI technologies and identify opportunities to leverage them internally and with customers.

Qualifications

• 3+ years of experience in Technical Consulting, Solutions Consulting, Professional Services, Technical Account Management, Customer Success, or a similar customer-facing technical role.
• Strong data literacy with the ability to analyze complex datasets, understand relationships between data sources, uncover trends and opportunities, and translate technical findings into business recommendations that improve customer outcomes.
• Experience working with SaaS products and enterprise customers.
• Excellent communication skills with the ability to explain technical concepts in a business-friendly way.
• Experience managing multiple customer priorities in a fast-paced environment.
• Strong project management and organizational skills.

Requirements

• Experience with analytics or business intelligence tools such as Metabase, Looker, Power BI, Tableau, or similar platforms.
• Comfortable working with CSV data, APIs, integrations, and software configuration.
• Familiarity with SQL.
• Experience using modern AI tools such as Claude, Cursor, MCP, ChatGPT, or similar technologies to improve productivity and problem-solving.
• Previous experience in consulting, business transformation, or operational advisory roles.
• Experience working with finance, accounting, or ERP systems is a plus.

Benefits

• Help shape the future of AI in enterprise software.
• Work alongside talented, collaborative teammates who are passionate about innovation.
• Influence how customers adopt AI and transform their finance operations.
• Competitive compensation, equity, and comprehensive benefits.
• Flexible remote-first culture with opportunities to collaborate across teams.
• A company that values curiosity, ownership, continuous learning, and putting customers first.