[Hiring] Technical Onboarding & Payments Support Specialist @FinSet

Role Description

We are looking for a Technical Onboarding & Payments Support Specialist to own the technical support side of our client journey—from initial gateway integration and sandbox testing through launch and ongoing live processing.

You will be the primary technical point of contact for our merchants and will sit between the client’s technical team, FinSet, our gateway/orchestration technology provider, and the PSPs and acquirers connected to the merchant.

This is not a copy-and-paste support role . We need someone who can:

• Understand a technical problem.
• Investigate it.
• Communicate clearly with developers.
• Work through API documentation.
• Attempt to solve issues independently before escalating them.

When escalation is necessary, you will be responsible for:

• Communicating the issue clearly to the appropriate technical team.
• Following it through to resolution.
• Translating the outcome back to the client.

The objective is simple: make integrations easier, launches smoother, and technical issues faster to resolve.

Qualifications

• Previous experience in payment gateways, payment orchestration, PSPs, acquiring, or technical payments support.
• Experience working directly for or with a payment gateway or orchestration platform is particularly valuable.
• Comfortable reading and understanding API documentation.
• Able to explain API and integration requirements clearly to developers.
• Understanding of REST APIs, API requests/responses, authentication, webhooks/callbacks, credentials, sandbox vs. production environments, and common HTTP/API errors.
• Practical understanding of online payment flows and how merchants, gateways, orchestrators, PSPs, and acquirers interact.
• Able to troubleshoot methodically rather than immediately escalating every issue.
• Know how to collect the right technical information before escalating an issue.
• Communicate technical problems clearly and efficiently with external technical support teams.
• Comfortable working directly with client developers as well as less-technical client stakeholders.
• Take ownership of issues and follow them through until they are resolved.
• Highly organized and able to manage several merchant integrations and support conversations simultaneously.
• Communicate clearly and professionally in English.

Requirements

• Experience in technical support or technical onboarding for a PSP, acquirer, fintech, or payment company.
• Supported merchants through API integrations.
• Experience configuring PSPs or payment methods within gateways/orchestrators.
• Experience troubleshooting live payment-processing issues.
• Familiarity with payment routing, declines, webhooks, callbacks, transaction statuses, MID configuration, credentials, and payment-provider integrations.
• Experience working with high-risk industries such as forex, CFDs, prop trading, iGaming, crypto, or similar verticals.
• Coding experience is helpful but not required.

Benefits

• Fully remote position.
• Flexible working hours aligned with Eastern European / Middle Eastern business hours.

Company Description

FinSet is a payments and corporate structuring firm for high-risk merchants. We work with:

• Prop trading firms
• Forex and CFD brokers
• iGaming operators
• Other high-risk businesses

We connect our clients with the right acquirers, PSPs, and banking partners, optimizing approval rates market by market. We also handle the operational work behind onboarding, compliance, corporate structuring, licensing, and entity setup.

We're hands-on operators who stay involved from the first conversation through onboarding and live processing. We're a lean, senior team based in Dubai, working with clients worldwide.