[Hiring] Technical Onboarding Manager @Redox

Role Description

Technical Onboarding Managers form an important part of the collaborative team between Redox and our customers by developing shared strategies to help our customers reach their integration goals.

• Use healthcare experience, clinical workflow understanding, and EHR knowledge to provide recommendations and direction for seamless onboarding.
• Help customers expand their understanding and use of Redox and healthcare integration standards.
• Assist customers in setting up their first integration and guide them through their go-live.
• Make a positive impact from day one as part of a collaborative and committed team.
• Enjoy opportunities to grow toward your strengths and interests.

Qualifications

• 5+ years of experience in a technical, client-facing role, preferably within Healthcare IT, EHR implementation, or a related SaaS industry.
• Hands-on experience with key healthcare integration standards and data formats (e.g., HL7v2, FHIR, X12, C-CDA) and familiarity with modern APIs.
• Deep understanding of clinical workflows and direct experience working with Electronic Health Record (EHR) systems.
• Demonstrated experience working directly with customers to understand their business needs and translate them into technical solutions.
• Exceptional analytical and problem-solving skills, with a proven ability to deconstruct and troubleshoot complex technical challenges.
• Proven success managing a portfolio of multiple, concurrent software projects from start to finish.
• A self-driven work ethic and a demonstrated ability to operate with a high degree of autonomy and initiative.
• Proficiency with AI tools and demonstrated ability to use AI effectively to enhance productivity and decision-making.

Requirements

• Partner with customers from contract assignment through their onboarding experience.
• Manage multiple customers and projects at different stages in their onboarding journey with different levels of urgency.
• Act as a trusted collaborator with the customer to prepare technically and operationally for ideal integration outcomes.
• Guide customers through training and troubleshooting as they develop against our API.
• Partner with customers as they prepare operationally and create documentation for integrations.
• Help customers understand how to use the Redox tools optimally.
• Work with customers and their customers to guide them through integrating with their first site.
• Collaborate internally to manage customer onboarding, success plan, and escalations.
• Maintain internal documentation relating to customers and processes.
• Create onboarding collateral for use through our learning management system.
• Keep up to date with product enhancements and how to teach customers to use them.
• Monitor industry trends and how they impact our customers.

Benefits

• 100% remote first culture (must be based in the US).
• Unlimited Flexible Time Off.
• 15+ Observed Holidays.
• Rest & R^Charge days (guaranteed a 3-day weekend each month).
• R^Charge (6 weeks paid sabbatical + stipend).
• 401k match 50% for up to 8% on Day 1.
• Medical/Dental/Vision Benefits on Day 1.
• HSA & FSA, Life, Disability, Medical Travel & Employee Assistance Program.
• Paid Parental Leave (16 weeks).
• Productivity Stipend & Wellness Fund.
• Redox Issued MacBook.
• Virtual and/or in-person Team & Company Events.
• Stock Options.
• Employee Referral Bonus Program.