[Hiring] Technical Lead, Services Reliability & Management @ServiceNow
Mar 30, 2025 - ServiceNow is hiring a remote Technical Lead, Services Reliability & Management. 💸 Salary: unspecified. 📍Location: USA.
Role Description
We are looking for a technology expert to lead and coordinate Services Management operations and support for deployed microservices across various domains. In this hands-on role, you will be responsible for understanding and resolving and/or directing activities related to services support. The successful candidate will have a proven background in supporting mission-critical software solutions, excellent communication skills, and a strong motivation to achieve results in a fast-paced environment.
- Oversee and ensure high-performance support for deployed microservices, including AI/ML, foundational, and integration services.
- Collaborate closely with different internal departments to understand their business requirements and manage expectations clearly.
- Engage with peers across various departments to comprehend their critical needs and provide reliable support services that enhance business efficiency.
- Proactively monitor and troubleshoot service performance, ensuring high availability and reliability to minimize any potential business impact.
- Engage with partner teams to gather comprehensive details on service alerts.
- Analyze each incident thoroughly to identify the root cause, develop and provide technical solutions as necessary to resolve the incidents.
- Prepare and communicate operational metrics both within the organization and to external stakeholders.
- Lead and mentor a team of engineers, fostering a culture of continuous improvement.
- Define and rollout best practices for technical support and operational activities.
- Stay updated with the latest industry trends and technologies, advocating for their adoption where appropriate.
Qualifications
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 10+ years of professional software delivery experience, with a focus on Microservices architecture and support.
- Strong proficiency in Java and/or Python.
- Extensive experience with containerization technologies such as Docker and orchestration tools like Kubernetes.
- Deep understanding of RESTful APIs and API gateway technologies.
- Strong knowledge of SQL, NoSQL, and in-memory databases.
- Familiarity with CI/CD tools such as Jenkins, GitLab CI.
- Knowledge of event-driven architectures and messaging systems like Kafka, RabbitMQ.
- Excellent problem-solving skills and the ability to think critically and analytically.
- Experience with cloud platforms such as Azure, or Google Cloud.
- Experience with monitoring and logging tools such as Prometheus, Grafana, ELK stack, or Splunk.
- Experience in defining and rolling out key support/operational processes is essential.
- Strong communication skills, with the ability to articulate complex technical concepts to both technical and non-technical stakeholders.
- Team leadership experience and mindset to celebrate successes and acknowledge the hard work and dedication of the team.
Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Mar 30, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
