[Hiring] Technical Integration Specialist @Mantra Digital

Role Description

We’re looking for a detail-oriented and proactive Junior Technical Integration Specialist to join Meera.ai’s Client Success team. In this role, you’ll support customers in integrating Meera with their existing systems - CRMs, automation tools, and internal APIs. This is a hands-on, client-facing technical role where you’ll work closely with senior team members to implement integrations, troubleshoot issues, and streamline onboarding. You’ll gradually take ownership of integrations while learning how to design scalable automation workflows. If you enjoy solving technical problems, working with APIs, and simplifying complex concepts for customers, this role is a strong launchpad for a career in integration engineering or solutions architecture.

Key Responsibilities

• Assist in designing and implementing automated workflows using tools like Prismatic and Zapier.
• Support CRM & customer data integrations with platforms such as Microsoft Dynamics, Amazon Web Services, and Shopify.
• Build and maintain API-based integrations and reusable templates using Node.js, web service technologies (REST, SOAP, GraphQL), and standard authentication methods (OAuth 2.0, API key, etc).
• Participate in client onboarding calls and assist with the technical setup process.
• Work with client tech teams to explain basic API workflows, webhooks, and integration logic.
• Gather technical requirements and assist in mapping data flows between systems.
• Troubleshoot integration issues using tools like Postman, browser dev tools, and MySQL database logs.
• Document workflows, integration steps, and common use cases for internal and client use.
• Collaborate with senior integration specialists, product, and engineering teams to resolve issues and improve integrations.

Qualifications

• 5+ years of experience in technical support, integrations, automation, or a related role.
• Expert hands-on experience with REST APIs, JSON, webhooks, and testing tools such as Postman.
• Familiarity with at least one low-code or iPaaS platform (Prismatic, Zapier, Workato, Make, or similar).
• Basic proficiency in SOAP, GraphQL and JavaScript (Node.js preferred) or a similar language.
• Experience with at least one CRM (HubSpot, Salesforce, Zoho, etc.).
• Understanding of API authentication concepts (API keys, OAuth2 basics).
• Strong problem-solving and debugging skills.
• Good communication skills, with the ability to explain technical concepts clearly.

Nice to Have

• Knowledge of databases (MySQL) or backend frameworks (e.g., Laravel/PHP).
• Experience with customer support tools like Zendesk, Intercom, or Jira.
• Exposure to SaaS or startup environments.
• Familiarity with call center platforms such as Five9, RingCentral, and/or Amazon Connect.

What We’re Looking For

• A curious learner who enjoys exploring how systems connect and work together.
• Someone who is organized and detail-oriented, especially when debugging issues.
• Comfortable working in a client-facing environment with guidance.
• A problem-solver who takes initiative but knows when to ask for help.
• Ability to balance speed and accuracy in onboarding and issue resolution.

Benefits

• Joining Meera AI means stepping into a challenging and highly rewarding environment where you’ll help build AI-powered outbound and customer engagement innovations from the ground up.
• As an early-stage company with strong financial backing, you’ll gain hands-on exposure to the full startup lifecycle - from acquiring early customers to scaling revenue and preparing for future funding rounds.
• If you’re ambitious and want to grow fast, this is the place to do it.

Company Description

Meera.AI is an AI-powered customer engagement and automation platform designed to help businesses scale conversations, accelerate lead conversions, and drive revenue - without manual outreach. We combine AI-driven SMS, voice, and WhatsApp automation with deep CRM integrations to help businesses create meaningful, revenue-generating customer conversations.

We foster a healthy work–life balance through strong collaboration and supportive team practices. Employees benefit from direct access to leadership through an open-door policy that encourages transparency and open communication.

Our Culture & Values

• Curiosity: We are obsessively curious about possibilities and better solutions.
• Trust: We build trust in every interaction and decision.
• Empathy: We humanize technology by putting people first.