[Hiring] Technical Implementations Specialist @CSI

Role Description

Technical Implementation Specialist own the technical execution of solution implementations for new and existing customers, including:

• Technical planning
• Software installation
• Environment configuration
• Integrations
• Data exchange
• Troubleshooting
• Deployment
• Validation

The role is accountable for the successful delivery of the assigned technical workstream, including:

• Identifying and escalating non-standard, high-risk, or cross-solution issues

Responsibilities include:

• Independently completing technical implementation responsibilities within assigned solution areas with limited oversight
• Identifying when specialized or senior technical support is required
• Installing, configuring, and tuning CSI software across customer and hosted environments
• Developing, modifying, and validating flat file extracts and data mappings from source specifications
• Resolving layout, encoding, and data quality defects
• Performing database work including data validation, mapping verification, and script execution
• Delivering API and file-based integrations between CSI solutions and customer or third-party systems
• Troubleshooting moderately complex installation, integration, performance, and data issues
• Determining root cause and implementing resolution
• Planning and executing deployment and cutover activities
• May deploy code, configuration packages, or releases to test environments
• Partnering with the Implementations specialist to translate approved functional requirements into technical specifications
• Mentoring newer team members within their solution area(s)
• Providing QA oversight of technical deliverables produced by others
• Effectively communicating and interacting with the customer
• Maintaining accurate technical documentation, configuration records, and file specifications
• Traveling on an as-needed basis to support business needs
• Performing other duties as assigned

Qualifications

• At least four (4) years in technical implementation, systems integration, data integration, or comparable technical delivery roles
• Proficient SQL skills, including database refresh and restore for test environments
• Working knowledge of scripting, secure file transfer, API and file-based integration patterns, network connectivity, and server administration
• Education or job knowledge equivalent to college or university undergraduate education in a technical discipline, or equivalent technical experience or certification

Requirements

• Must be authorized to work in the United States without the need for sponsorship now or in the future

Benefits

• Competitive salary
• Eligibility for incentive awards based on individual and business performance
• Comprehensive range of benefits

Company Description

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include:

• The latest in lending
• Digital banking
• Payments
• Financial crime prevention
• Cybersecurity

Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.