[Hiring] Technical Head of Claims @DXC Technology

Role Description

As Technical Head of Claims, you will oversee the technical claims function across all lines of business. This strategic role works in close partnership with Product and Delivery teams to shape the future of our claim’s services ensuring technical excellence, regulatory compliance, and alignment with evolving market demands. Your leadership will be key to maintaining our position as a provider of best-in-class claims solutions.

What you will be doing

• Leadership & Oversight
  • Coach, and develop technical heads across multiple classes (e.g., property, casualty, marine, cyber).
  • Establish and uphold high standards in claims handling, reserving practices, and coverage interpretation.
  • Promote consistency, innovation, and quality across all claims adjusting activities.
• Strategic Direction
  • Work with the Claims Leadership Team to define and evolve the technical claims strategy in response to market trends and client expectations.
  • Represent the business in industry forums, regulatory engagements, and client meetings.
  • Drive thought leadership and contribute to the advancement of London Market claims standards.
• Product Collaboration
  • Collaborate with the Head of Claims Products to co-create new claims-led service offerings.
  • Provide claims expert input into existing product development and enhancements.
  • Ensure product features address claims challenges and deliver tangible value.
• Claims Operations Partnership
  • Work closely with Claims Operations to ensure seamless execution of technical strategies.
  • Align operational processes with technical standards to drive efficiency and consistency.
  • Support the development and implementation of training, workflows, and best practices across operational teams.
  • Foster a collaborative culture between technical and operational teams to enhance service delivery and client outcomes.
• Growth & Client Engagement
  • Support Sales and Product Managers in sustaining and expanding current services and revenue streams.
  • Identify new opportunities for growth and innovation.
  • Manage strategic relationships with key clients.
• Governance & Compliance
  • Ensure adherence to Lloyd’s and London Market regulatory requirements, while aligning with client-specific claims philosophies.
  • Lead internal audits, peer reviews, and quality assurance initiatives.
  • Monitor emerging risks and regulatory developments impacting claims operations.

Qualifications

• Extensive experience in London Market claims, ideally in a senior technical or leadership capacity.
• Demonstrated ability to advise across multi-class technical teams and deliver strategic impact.
• In-depth knowledge of claims adjusting, coverage analysis, and dispute resolution.
• Proficiency with London market systems and regulatory frameworks.

Benefits

• Comprehensive range of training and career development opportunities.
• Structured induction programme and tailored job training.
• Mentoring and support for relevant sponsored professional qualifications.
• Flexible benefits package, including options to buy or sell annual leave, Private Medical Benefit, Dental and Travel Insurance.
• Access to ‘Perks at Work’, a discount store for gift cards and discounts on holidays, restaurants, activities, groceries, and more.