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Technical Enablement Manager
@Glean
[Hiring] Technical Enablement Manager @Glean
Apr 03, 2025 - Glean is hiring a remote Technical Enablement Manager. 💸 Salary: $140,000 - $200,000 annually. 📍Location: USA.
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Role Description
We are seeking a highly skilled Technical Training Manager to focus on the enablement of our Sales Engineers (SEs), Solutions Architects (SAs), and Support team. This role will be pivotal in developing and implementing technical training strategies that enhance the technical acumen and effectiveness of our technical teams, driving performance, efficiency, and productivity.
- Develop and execute a comprehensive technical training strategy for our SEs, SAs, and Support team, focusing on deep technical knowledge and practical application of Glean's solutions.
- Collaborate with technical leadership to integrate advanced technical concepts into training and coaching, aligning with technical competencies.
- Partner with Field Enablement functions to introduce role-specific onboarding content, ensuring new hires are equipped to understand and communicate Glean's technical value proposition effectively.
- Implement continuous learning programs that cover areas such as advanced product features, security, integration techniques, troubleshooting, and best practices.
- Develop and maintain a library of technical enablement resources, including technical documentation, best practice guides, and case studies demonstrating Glean's impact for the SEs, SAs, and Support teams.
- Work closely with the technical teams to understand their needs and develop content that supports their efforts in demonstrating technical value to customers.
- Partner with technical writing and the SA team to successfully train Glean’s managed implementation partners.
- Monitor and analyze the effectiveness of technical enablement initiatives and use data to optimize and drive technical effectiveness.
- Facilitate training sessions for the technical teams on effectively leveraging advanced technical concepts and tools.
Qualifications
- 5+ years of experience in a Solutions Architect, Solutions Engineer, Technical support, or related role
- Experience in enablement is a plus!
- Bachelor's degree in Computer Science, Engineering, or related field.
- Proven experience in technical training, technical enablement, or a similar role within a technical environment.
- Deep knowledge of or direct experience with LLMs/AI required.
- Experience with cloud environments such as GCP, AWS, or Azure, and proficiency in programming languages like Python or Java.
- Familiarity with API configurations and ability to effectively demonstrate technical functionalities to non-technical audiences.
- Excellent written and verbal communication skills.
- Strong project management and organizational skills.
- Ability to work effectively in a fast-paced, team-oriented environment.
- Proficiency in content management systems and design software.
- Deep knowledge of technical processes and customer journey mapping.
- Ability to analyze data and use it to make informed decisions.
Benefits
- Competitive compensation
- Medical, Vision and Dental coverage
- Flexible work environment and time-off policy
- 401k
- Company events
- A home office improvement stipend when you first join
- Annual education stipend
- Wellness stipend
- Healthy lunches and dinners provided daily
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$140,000 - $200,000 annually
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
