[Hiring] Technical Delivery Specialist @Enablo

Role Description

Are you a customer-facing Technical Delivery Specialist looking for a fresh challenge? Do you have experience working with experience and engineering teams and owning the solution delivery work streams from customer sign-off through to customer success? Do you get a kick out of supporting client queries with everything from identity and access management, through to product and general IT questions across a variety of customers/partnerships?

Hooray, because that's exactly what we're looking for. We're also looking for someone who is comfortable working in a highly collaborative environment where Working out Loud isn't a buzz-word, it's expected. What would help seal the deal though, is your shared passion for creating the ultimate employee experience online, and believing in Enablo’s potential to transform our clients through connection, communication and collaboration.

We are a fully flex business, which means we are open to our roles working in a way that sets them up to do their best work. This is a remote-based role and must be based in the US, with a strong preference for Dallas due to business purposes.

Here’s what you will do:

• Provide technical leadership to support the deployment and integration of Workplace from Meta, Google Workspace and Asana platforms
• Collaborate with members of the Experience and Engineering teams to deliver and support client technology challenges as defined in SOW
• Support clients through their entire lifecycle journey including acting as the level 2 & 3 support escalation point for all things Workplace, AzureAD, Google IAM
• Support the implementation and client custom solution development and technical elements of platform deployments (deliver user stories and key client outcomes to the project estimate)
• Interface with the Project Manager (PM) and the Exec Sponsor, Clients and in some projects operate as the PM for Engineering deployments
• Be the communications planner and change manager for Engineering deployments
• Keep abreast of new feature rollouts to best offer our clients (connecting with our partners and contributing to our team’s knowledge base through sharing product information and updates)
• QA and UAT for custom integrations
• Attend client meetings & host technical workshops
• Work with our Google Workspace deployment SMEs to support Workspace migration services
• Understand, implement, and enforce the adherence to Enablo’s ISMS framework, including change management, security, and risk mitigation
• Operate strictly under our ISMS framework for ISO27001 compliance

Qualifications

• Proven understanding of software development lifecycle, ITSM frameworks or other tertiary aligned education
• Basic understanding of Azure AD, single sign-on and document management practices
• Experience in a hands-on contributor to technical implementations and solutions
• Experience working on a support desk
• Experience working in cross-functional teams
• Stakeholder management experience (internally and externally)
• Confident in a working out loud environment
• Excellent communications skills (verbal and written)
• Passionate about customer service and providing a customer first attitude
• Strong process and project management skills

Benefits

• Access to a life coach to help navigate personal and professional challenges
• Allotted time per month for exploring better management of home-life and careers
• Provision of a new MacBook Pro
• Allowance to cover phone and internet bills
• Paid parental leave (for mums AND dads)
• Opportunities for team gatherings as long as COVID permits
• Inclusive and pet-friendly environment
• Culture of playfulness with serious intent

Company Description

We are HQ’d in Brisbane, Australia and our team of exceptional talents are distributed remotely across Australia, New Zealand and USA. If, like us, you get your kicks from helping people feel and perform their best at work, that might be enough.

We also practise what we preach and use our tools day-in, day-out so you’ll feel connected and like you actually know your peers, even when you may not have met them in real life.

Interested? Then get in touch and apply now, by sending us your resume. Be sure to tell us a bit about yourself, we want to get to know you.