[Hiring] Technical Consultant @Huron

Role Description

As a Technical Consultant, you will provide deep technical support to the functional and technical clients who use our Research Suite software. This includes:

• Supporting Huron’s software through remote web session utilities, phone calls, and email communications.
• Assisting with researching, analyzing, and resolving client-reported issues.
• Identifying product areas causing the most support burden and working with the Huron Engineering teams to fix issues.
• Modifying and maintaining existing client-specific configurations and customizations.
• Consulting with clients and Huron Services teams on proper hardware and software configurations.
• Continually improving internal support processes through development of new tools and job aids.
• Cross collaboration with multiple teams across various geographic locations.
• Assisting with 24/7 on-call support coverage as needed.

You’ll be part of the Customer Success team for Higher Education & Research with opportunities to collaborate, learn, and grow while impacting some of the most prestigious higher education and research institutions in the US and Canada.

Qualifications

• U.S. work authorization is required.
• Bachelor’s Degree in a computer science related field or equivalent work experience.
• Experience reading and writing object-oriented code, HTML, CSS, JavaScript, XML, JSON & Java.
• Experience developing with JavaScript.
• Experience with Microsoft software, including Windows Server, IIS, SQL Server, Visual Studio.
• Strong problem-solving skills and attention to detail.
• Ability to work independently and in remote team environments.
• Strong written and verbal communication skills.
• Ability to context switch and juggle multiple competing priorities.
• This position is remote, infrequent travel required.
• Ability to consistently work West Coast business hours (8am-5pm or 9am-6pm PT).
• Occasional off-hours, on-call support shifts.

Requirements

• 1-3 years of experience working in a customer or internal software support position (preferred).
• Experience supporting enterprise class, multi-tier web applications (preferred).
• Analyze and interpret various types of logs, such as IIS, SMTP, Event Logs, and custom output (preferred).
• Familiarity with .NET and C# (preferred).
• Familiarity with source control concepts (preferred).

Benefits

• Estimated base salary: $65,000 - $90,000.
• Total estimated compensation range (including annual incentive compensation): $71,500 - $99,000.
• Eligible to participate in Huron’s annual incentive compensation program.
• Eligible to participate in Huron’s benefit plans, which include medical, dental, and vision coverage and other wellness programs.