[Hiring] Technical & Commercial Lead @Landmark Information Group

Role Description

The Technical and Commercial Lead is a senior, high-impact role responsible for the commercial delivery and technical assurance of Landmark’s engagement with a strategically critical customer. Acting as the senior technical and commercial interface, you will own the end-to-end customer relationship, ensuring services are delivered in line with contractual commitments while driving sustainable revenue performance, margin protection, and long-term customer value. Operating across the full customer lifecycle, you will balance customer advocacy with Landmark’s financial, operational, and regulatory obligations, building a trusted, long-term partnership.

• Providing senior technical oversight and delivery assurance across live services, ensuring solutions are robust, resilient, and aligned to contractual and regulatory requirements.
• Acting as the senior escalation point for complex technical, operational, and delivery issues, working closely with internal teams to drive timely resolution.
• Owning commercial performance, including contract management, change control, revenue forecasting, margin protection, and cost control.
• Leading senior customer governance forums, service reviews, and executive-level engagement.
• Shaping renewal, extension, and future service strategies, identifying opportunities for service enhancement and growth.
• Ensuring strong governance, risk management, compliance, and audit readiness across the account.

Qualifications

• A strong blend of technical understanding, commercial leadership, and senior customer relationship management experience.
• Comfortable operating at executive level, providing credible assurance, sound judgement, and clear direction.
• A proven ability to own commercial outcomes, manage complex contractual obligations, and deliver results through cross-functional teams.
• Confidence navigating complex technical and operational environments, including live service delivery and assurance.
• The ability to balance customer needs with commercial, regulatory, and operational realities.
• A leadership approach grounded in clarity, effective communication, and decisive action.

Benefits

• Competitive Salary
• Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year.
• Annual Lifestyle Allowance: £300 to spend on an activity of your choice.
• Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter.
• Private Health Insurance: Provided by Vitality.
• Group Income Protection Scheme.
• Charitable Fundraising: Matched funding for your efforts.
• Cycle to Work and Gym Flex Schemes.
• Internal Coaching and Mentoring: Available throughout your time with us.
• Training and Career Progression: A strong focus on your development.
• Family-Friendly Policies.
• Free Parking.