[Hiring] Technical Check Assistant @Kodland

Role Description

Kodland is a digital platform that connects tutors and kids from all over the world. We are looking for a reliable person to support our team with short technical checks before trial classes. This is not a sales role, a customer-relationship role, or a small-talk role. The job is simple and practical:

• Quickly connect with clients before their class.
• Check whether the basic technical and attendance requirements are met.
• Inform the team if the client needs to be rescheduled.

Language requirement: Fluent Italian (native or C1+) — clients are Italian speakers.

Current schedule (CET):

• Monday: 15:30–19:00
• Tuesday: 15:30–19:00
• Wednesday: 15:30–19:00
• Thursday: 17:30–19:00
• Friday: 15:30–19:00

Current workload: around 17 hours per week. May grow to ~20+ hours/week if the process works well.

Main purpose of the role:

• Check clients before the start of their trial class to confirm they are technically ready and meet the basic requirements.
• Each check should take around 5–7 minutes — no need to build a relationship with the client, just clear technical questions and move on to the next one.

What you'll check:

• Whether the parent is present and can stay for the whole hour (if not, inform the client that a parent is required and the class will be rescheduled by Customer Care).
• Whether the client is connected from a PC or laptop (if using a phone/tablet, ask if they can switch; if not, the class must be rescheduled).
• Internet speed — ask the client to run a speed test; both download and upload must be at least 10 Mbps (if lower, reschedule).
• Basic device specs — operating system (Windows/macOS/Chromebook) and processor (if clearly below ~2.0 GHz without a suitable boost, inform the client the requirements aren't met).

How the work usually looks:

• The busiest moments are around 30 minutes before each class slot, when clients are already online and waiting.
• Quieter in between slots, but availability is required for the full scheduled shift.

Qualifications

• Willingness to acquire new skills and improve existing ones.
• Availability to work on weekends and/or weekdays and evenings.
• Able to work independently.

Requirements

• This is a remote job, so you will need a personal laptop, microphone, a stable internet connection, and a quiet place to work.