[Hiring] Technical Applications Scientist @BD

Role Description

Enable science. Drive adoption. Support success.

At Waters, Technical Applications Scientists are critical to ensuring customers realize the full value of their investment through expert scientific support, training, and workflow optimization. Operating at the intersection of science and customer success, you guide users from onboarding through long-term success, turning complex technologies into impactful, real-world outcomes and discoveries.

This role goes beyond troubleshooting. It requires the ability to understand customer workflows, deliver effective training, and proactively drive utilization and satisfaction. You will partner closely with commercial, service, and marketing teams to support customer success, improve adoption, and identify opportunities for expansion. This is a high-impact role where scientific expertise, customer engagement, and execution directly influence product utilization, customer retention, and long-term value.

Key Responsibilities

• Lead customer onboarding activities to ensure a smooth transition from purchase to implementation
• Deliver high-quality scientific training tailored to customer needs and skill levels
• Educate customers on best practices to maximize instrument and application performance
• Support initial setup and validation of customer workflows
• Provide advanced troubleshooting and technical guidance across applications and workflows
• Partner with customers to resolve technical challenges efficiently and effectively
• Serve as a trusted scientific resource for ongoing support needs
• Escalate complex issues and coordinate with internal teams as needed
• Drive product utilization through proactive engagement and education
• Advise on customer workflows to improve efficiency and outcomes
• Identify gaps and recommend best-practice solutions
• Support customers in achieving measurable success with instruments and reagents
• Improve customer satisfaction and retention through consistent engagement
• Reinforce the value delivered and ensure customers achieve their intended outcomes
• Build strong, long-term relationships with scientific stakeholders
• Identify opportunities to expand usage within existing workflows and applications
• Uncover potential needs for additional products, reagents, or capabilities
• Partner with Account Managers and Technical Sales Specialists to support business expansion opportunities
• Provide field feedback to influence product development and training programs

Qualifications

• Bachelor’s degree in life sciences or related scientific field
• Demonstrable experience with flow cytometry applications and cell sorting
• Ability to troubleshoot complex workflows and technical issues
• Proven ability to translate scientific concepts into practical application
• Strong training, presentation, and communication skills
• Willingness to travel within the assigned territory

Requirements

• Advanced degree in life sciences or related scientific field (preferred)
• Experience with spectral flow cytometry and related applications (preferred)
• Experience operating and troubleshooting cell sorters (preferred)
• Experience supporting post-sale customer training (preferred)
• Familiarity with laboratory workflow optimization and method development (preferred)
• Experience working cross-functionally in commercial or support environments (preferred)

Benefits

• Competitive compensation package
• Comprehensive Total Rewards program
• Opportunities for professional development and growth

Company Description

Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics.

Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance.

Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.