[Hiring] Technical Application Scientist @Dotmatics

Role Description

In this role you will:

• Provide technical support via phone, email, and remote access for OMIQ and FCS Express
• Conduct one-on-one training for clients across our product suite
• Write technical documentation, tutorials, manuals, and web content
• Represent Dotmatics Flow Cytometry at trade shows and conferences
• Schedule presentations and demonstrate our software solutions at Flow Cytometry Core labs in universities and companies
• Suggest new features and improvements to our products
• Work collaboratively across our integrated Flow Cytometry team to ensure unified customer experience

Qualifications

• Masters or PhD in biology, chemistry, or similar field
• 3-5 years' experience in technical support for scientific software, preferably with multiple data analysis packages
• Familiarity with general principles and practices of cytometry and specialized flow cytometry techniques

Requirements

• Extensive general computer experience with common MS Windows applications (Word, Excel, PowerPoint, etc.)
• Expert experience in providing pre- and post-installation application support
• Working in cross-functional teams supporting multiple software platforms
• Familiarity with specialized flow cytometry techniques including cell cycle, proliferation, calcium flux analysis, and others
• Use of non-flow cytometry data analysis tools (Prism, R, Excel, and others)
• Imaging cytometry and imaging applications background
• Use of algorithmic tools for cytometry analysis (e.g. tSNE, flowSOM, UMAP, flowCut, etc.)
• Cloud-based SaaS platforms and collaborative data workflows (desirable)
• The position will involve approximately up to 50% travel (predominately in the United States but also worldwide)

Benefits

• Medical, Dental, Vision, Insurance
• Health Spending Accounts
• Wellness Benefits (Mental Health Apps and Fitness Perks)
• Company-paid Life and Disability Insurance
• 401k Retirement Plan (with 4% company match; immediate vesting)
• Flexible Time off Plan (for US exempt employees)