[Hiring] Technical Analyst @Likewize India Shared Services LLP

Role Description

We are seeking a skilled and detail-oriented WMS Support Analyst to join our Supply Chain/IT team. The ideal candidate will provide technical and functional support for Manhattan and HighJump Warehouse Management Systems, ensuring system reliability, issue resolution, and continuous improvement of warehouse operations.

• Provide daily operational support for WMS platforms, primarily Manhattan and HighJump.
• Manage and resolve tickets through a ticketing system (e.g., FreshService), including logging, categorizing, prioritizing, and tracking issues to resolution.
• Troubleshoot, diagnose, and resolve system and integration issues related to warehouse processes.
• Work closely with warehouse operations, IT, and third-party vendors to support end-users and maintain system stability.
• Perform root cause analysis of system failures and implement corrective actions.
• Assist in system upgrades, patching, and configuration changes.
• Develop and maintain documentation related to WMS processes, configurations, ticket resolutions, and SOPs.
• Support training efforts for end-users on WMS features, system usage, and best practices.
• Monitor ticket queues and SLAs to ensure timely response and closure.
• Participate in on-call support rotation and provide after-hours support when needed.
• Collaborate with cross-functional teams including inventory, logistics, transportation, and development teams for WMS-related projects.
• Escalate unresolved or high-impact issues to development or vendor support as necessary.

Qualifications

• 4+ years of experience in WMS support roles.
• Strong hands-on experience with Manhattan WMS, HighJump WMS, Service Central.
• Proven experience managing and resolving tickets using ITSM/ticketing systems (e.g., FreshService).
• Working knowledge of SQL for data extraction, debugging, and issue resolution.
• Experience with system integrations (ERP, shipping systems, warehouse automation).
• Understanding of warehouse operations and supply chain workflows.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.

Company Description

Likewize offers the most comprehensive protection against any technology disruption. Whether a device is lost, stolen, damaged, malfunctioning, in need of an upgrade or the user does not know how to do something, Likewize provides the solution.

• Trusted by the world’s largest brands, telcos, and banks.
• Looking after approximately a billion of our customers’ customers.
• We operate in over 30 countries, resolving 250 million problems each year across insurance, warranty, repairs, trade-ins, recycling and premium tech support.