Technical Analyst @StellarGrade

[Hiring] Technical Analyst @StellarGrade

Apr 01, 2025 - StellarGrade is hiring a remote Technical Analyst. 💸 Salary: unspecified. 📍Location: Canada.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Technical Analyst is a key contributor to the technical success of NetSuite implementations and ongoing client support. This role involves:

Analyzing technical requirements
Designing effective solutions
Validating system functionalities through rigorous testing
Collaborating with project teams to ensure client needs are translated into efficient, high-quality technical solutions
Focusing on problem-solving and clear communication

Key Responsibilities

Conduct in-depth research to understand client technical requirements, industry standards, and best practices for NetSuite implementations
Participate in test scenarios to ensure all technical components of the system meet functional requirements and operate as intended
Create clear and engaging visuals, including flowcharts and diagrams, to represent technical processes and solutions
Prepare informative presentations to communicate technical concepts effectively to clients and internal teams
Document key discussions, action items, and decisions from meetings to ensure alignment and accountability
Support project objectives by executing various technical tasks, such as system configuration, troubleshooting, and data analysis
Collaborate with project teams to ensure technical deliverables align with overall project goals
Monitor, prioritize, and resolve client support tickets promptly, ensuring technical issues are addressed effectively and client satisfaction remains high
Communicate solutions clearly to clients and escalate complex issues when necessary
Maintain effective communication with clients to provide updates and gather feedback on technical solutions
Any other delegated responsibilities by the Employer

Qualifications

Bachelor degree in Computer Science, Software Engineering or any other relevant field
Bilingual in French and English as we do have clients outside of the province of Quebec
Excellent documentation, presentation and communication skills by creating detailed process maps and visuals
Strong task management abilities to manage different projects at the same time
Familiarity with project management tools, ticketing systems and ERP
Strong problem solving ability to identify issues, propose solutions, and implement improvements to enhance client experience
Ability to travel on a modest to moderate basis, when appropriate

Benefits

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📍	Be aware of the location restriction for this remote position: Canada
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Technical Analyst @StellarGrade

All others

Salary 💸 unspecified	Remote Location Canada
Job Type full-time	Posted Apr 01, 2025

️

📍	Be aware of the location restriction for this remote position: Canada
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.