[Hiring] Tech Enablement Lead @CookUnity

Role Description

We are looking for a Tech Enablement Lead to lead the technology that supports CookUnity's B2B operations and Smart Fridges program. You will manage and develop a Tech Enablement Engineer, work hands-on with the engineer covering Smart Fridges hardware and OS, and collaborate with Product, Engineering, Operations, Healthcare, Sales, Marketing, and CX leaders.

You will own the direction and reliability of our internal tools, automations, and integrations while leading the hardware and operating-system work needed to deploy and support hundreds of Smart Fridges. This is a hands-on leadership role. You will set priorities and technical standards, review architecture and code, investigate difficult software and device issues, and make sure each solution has a clear owner and support model.

You will help the team move quickly without creating fragile workflows, undocumented devices, or systems that cannot be operated safely at scale.

Responsibilities

• Team Leadership & Prioritization:
  • Manage, coach, and develop the Tech Enablement Engineer.
  • Own intake, capacity, roadmap, delivery commitments, and communication with B2B and Product & Engineering leaders.
  • Make tradeoffs visible and focus the team on measurable business impact.
• Build & Optimize Automations:
  • Lead the design, delivery, and operation of workflows that remove manual work across B2B.
  • Use low-code tools such as n8n and custom software where each is appropriate.
  • Ensure critical jobs have monitoring, failure handling, recovery paths, and clear ownership.
• Full-Stack Internal Tools:
  • Guide the development of internal web and mobile tools, dashboards, and services for Operations, Healthcare, CX, Sales, and Smart Fridges.
  • Contribute directly to complex work, establish sound engineering practices, and decide when a prototype needs to become a supported product.
• Hardware (IoT) & Smart Fridge OS:
  • Own the technical direction for Smart Fridges hardware and embedded Linux software alongside the hardware engineer.
  • Work across compute devices, locks, sensors, cameras, connectivity, and on-device computer vision.
  • Partner with manufacturers and field teams on component choices, build quality, installation, device debugging, and failure analysis.
• Fleet Scale & Reliability:
  • Turn one-device-at-a-time setup and updates into repeatable imaging, enrollment, remote deployment, staged releases, rollback, and central fleet-health monitoring.
  • Define release gates, security controls, and operational measures so hundreds of fridges can be deployed, updated, and supported without proportional growth in manual work or site visits.
• Third-Party Integrations:
  • Lead reliable data flows between CookUnity systems and platforms such as Salesforce, support tools, logistics services, and healthcare partners.
  • Work with system owners on API and webhook contracts, data quality, credentials, and incident response.
• Security & Operational Readiness:
  • Partner with Security, Legal, Infrastructure, and Engineering on access, secrets, auditability, and reviews for customer and healthcare data.
  • Build runbooks, alerting, and recovery procedures for business-critical workflows and field devices.
• Documentation & Handover:
  • Keep source-of-truth links, architecture decisions, device build and release procedures, deployment steps, and operational playbooks current.
  • Decide with Product and Engineering which services Tech Enablement will maintain, which prototypes should be productized, and which should be retired.
• AI Tools & Agents:
  • Identify practical opportunities to use AI in B2B operations and engineering workflows.
  • Evaluate prototypes for measurable value, reliability, data protection, and a sustainable owner before scaling them.

Qualifications

• Experience managing engineers, including coaching, feedback, prioritization, and accountability for delivery.
• Strong hands-on software engineering experience across backend services, integrations, and internal applications, with proficiency in JavaScript/TypeScript or Python and working knowledge of SQL.
• Hands-on experience building and operating physical devices with embedded Linux or comparable IoT software in the field.
• Demonstrated experience scaling a device fleet beyond hand-configured deployments.
• Experience designing reliable production workflows using APIs, webhooks, scheduled jobs, and third-party systems.
• Experience with cloud deployment, CI/CD, access management, and incident response for systems that business teams depend on.
• Sound judgment about security and privacy, including when to involve specialist reviewers for sensitive customer or healthcare data.
• Ability to turn ambiguous operational needs into priorities, technical plans, and clear decisions with technical and non-technical stakeholders.
• Helping to have higher levels of uptime & supporting the on-call rotation that will help the business run 24/7.
• Fluent English communication skills, written and spoken, for collaboration across teams and regions.

Preferred Requirements

• Experience with Raspberry Pi or similar edge devices, and with AWS IoT Greengrass, SSM, MQTT, or comparable fleet-management tools.
• Experience with camera pipelines, computer vision at the edge, hardware manufacturing, or device quality assurance.
• Experience with n8n or similar automation platforms and with Salesforce or other CRM integrations.
• Experience building internal applications with React/Next.js and Node.js or Python, and deploying them on cloud platforms.
• Familiarity with healthcare operations or workflows involving PHI-sensitive data.
• Experience with customer support, marketing, or logistics tools and their APIs.
• Experience applying AI tools to operational workflows while checking output quality, privacy, and business impact.
• Comfort leading a small team across software, hardware, vendors, and business stakeholders in a fast-moving environment.

Benefits

• 💸 Get paid in USD.
• 🗺 Work remotely: design the life that you want.
• ⛱ Enjoy 15 business days of vacation each year from the start date.
• 🎄 16 fully paid Argentinean holidays.
• 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider.
• 🗓️ 5-year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical.
• 🐣 Paid family leave.
• 🕯 Compassionate Leave: 3-5 days each time the need arises.
• 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform.
• 🧑‍🏫 Personalized English coach.