[Hiring] Teamcenter L2 Support Consultant @Infosys Limited

Role Description

The Teamcenter L2 Support engineer provides technical support for end-users, resolves application issues, performs system monitoring, and ensures smooth operation of Teamcenter PLM environments. This role acts as the escalation point for issues beyond L1 support and works closely with functional and infrastructure teams.

• Provide Level 2 support for Teamcenter issues related to user access, data management, workflows, and integrations.
• Knowledge of Windows/Linux environments and basic SQL queries.
• Analyze and resolve incidents, service requests, and problem tickets within defined SLAs.
• Troubleshoot issues related to Rich Client, Active Workspace (AWC), BMIDE changes, and Teamcenter modules.
• Good understanding of Teamcenter architecture, server components, and environment structure.
• Perform routine system checks, log analysis, and monitoring to ensure application stability.
• Support deployments, patches, and configuration updates in coordination with L3/engineering teams.
• Document solutions, create knowledge articles, and support continuous improvement initiatives.
• Work with cross-functional teams like CAD, infrastructure, and database teams to resolve complex issues.

Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• 5+ years of relevant experience in Teamcenter support or PLM application support.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Requirements

• Exposure to CAD integrations (NX, CATIA, Creo).
• Understanding of ITIL processes (Incident/Change/Problem management).
• Basic scripting knowledge (Shell, Batch, Python).

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness, Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off