[Hiring] Team Leader..Retail Banking Ops - Neo Ops @Mashreq

Role Description

This role involves monitoring and maintaining the smooth flow of interchange for Mashreq Bank’s claim and settlement of Visa, Master, JCB, and CUP cards, in addition to accounts maintenance and financial operations.

• Implement, maintain, and improve processes to ensure effective operational processes to monitor and maintain financial accounts and flow of interchange.
• Ensure that all procedures are followed as prescribed by the Operational Manual for associations.
• Stay well-versed and continuously updated on Association guidelines and compliance.
• Impart necessary knowledge for the staff.

Qualifications

• Sound knowledge of general banking with good experience in the Cards domain.
• Hands-on experience in working with Prime Platform/Flexcube system.
• Sound knowledge of association systems, Visa/MasterCard online, association pricing, and interchange computation.
• 6-8 years of multi-discipline banking experience.
• Excellent communication skills (both written & verbal).
• Good analytical thinking and interpersonal skills.
• Client communication and management skills.
• People management skills.
• Strong knowledge of MS Office tools, MIS reporting, and analysis.
• Ability to meet stringent client deliverables and effective presentation skills.
• Effective decision-making power and conflict handling.

Requirements

• Monitor all associations’ settlement and funds position, balancing, and reconciliation with corrective action on a daily basis.
• Preparation and submission of accurate and timely quarterly operating certificates to Associations.
• Analyze expense and income trending and alert stakeholders on pricing variations in a timely manner.
• Provide coaching and feedback to the team to fit a multi-disciplinary perspective.
• Monitor UAE switch system reports for balancing and reconciliation for all countries under purview.
• Emerge as the product expert for all relevant areas reporting to this position.
• Act as the central point of contact for association guidelines/newsletters/publications and ensure timely publishing to business groups.
• Ensure that Bank’s Compliance and Regulatory procedures are followed.
• Ensure adequate training to staff to perform all functions with zero errors and within expected TATs.
• Maintain MI for staff productivity and strive to increase the level of individual and unit’s overall productivity.
• Ensure necessary job rotation and training for staff development and career growth.
• Create an atmosphere conducive to mutual cooperation among staff members and foster team spirit.
• Ensure unit attains satisfactory internal and external audit ratings.
• Ensure that unit’s standard operating procedures are reviewed and updated regularly.
• Ensure transactions are processed as per the unit’s SLA with minimal operational errors/losses.
• Manage Monthly MER, KRI, RCSA, and Reconciliation reporting within timelines.
• Work towards generation of new ideas/innovations and achieve year-on-year digitization/productivity/process automation targets.
• Knowledge of VAT procedures and applicability to interchange and settlement and merchant payments.

Benefits