[Hiring] Team Leader - Operations - Exports @Mashreq

Role Description

The incumbent will be responsible for checking Export/Import processes as per Bank’s internal policies as well as ICC guidelines and lodging the transactions in the processing system. The coverage will be all the areas of Trade Finance for various business segments.

Key Result Areas

• Export/Import processes against L/C or SBLC should be as per UCP/ISBP/ISP as applicable and corresponding to all applicable ICC guidelines as well as internal policies of the bank.
• Perform sanction checking of relevant parties in documents.
• Handle Commodity Trade Operations documents.
• Responsible for inputting documents into the system and prepare SWIFT for advising.
• Ad-hoc tasks given by the Team Head.
• Ensure errors/knowledge gaps resulting in rejection of docs are shared with line manager/team to address customer service issues.

Problem Solving

• Managing customers’ expectations, ideation, and working on automation projects.
• Participating in Team Huddles and showing enough teamwork to provide solutions to any issues.
• Ensure solutions are implemented on a fast track basis and work closely with onshore unit to ensure seamless client delivery.
• Ensures efficient processing of transactions, adherence to service standard and quality services to both internal and external customers.
• Acts as a final checker of import or export bills documents and ensures the consistency of documents examination standard among checkers.
• Ensures that the practice and procedures stated in relative manual have been strictly followed during the course of transaction processing.
• Recommends actions in relation to changes in law, Rules of International Chamber of Commerce, Government regulations and bank policies which will affect the checking of import/export transactions.

Qualifications

• Bachelor's Degree.
• At least 5-8 years of relevant working experiences in Trade Operations.
• Trade experience of 3-4 years is a must.
• Strong communication skills and interpersonal skills.
• Proficiency in MS Office (Word and Excel).
• Attentive to details, strong analytical skills and interpersonal skills.
• Able to work under pressure, excellent organizational skills and good team player.

Responsibilities

• Process transactions to commercial customers related to Trade Finance transactions (Import, Export, Guarantee).
• Responsible for managing Internet Banking and Trade Finance Systems with respect to development, enhancement, defining functional requirements, testing and implementation.
• Become first point of contact for the users for resolving problems related to these systems.
• Ensure all procedures that are developed comply with Bank Policy and Guidelines.
• Review customer complaints and take immediate action to satisfy them.
• Ensure MBOs achieved on time.

Requirements

• Graduate with thorough and in-depth understanding of Trade Finance products and functions.
• Preferably CDCS.
• Understanding of SWIFT, Trade Finance and Financial Operating Systems.
• General banking knowledge.
• A minimum of 2 to 3 years' experience in general banking and trade finance.
• Good communications and interpersonal skills.