[Hiring] Team Leader @Telstra Health

Role Description

As a Team Leader, you’ll lead and support a team delivering trauma-informed services through the Leaving Violence Program. You’ll oversee day-to-day operations, support service delivery outcomes, and foster a positive, high-performing team culture. This role suits someone who enjoys leading people, managing operations, and working in a fast-paced, purpose-driven environment.

• Leading, coaching, and supporting frontline teams delivering trauma-informed services
• Allocating work and managing team caseloads to support safe, timely, and effective service delivery
• Monitoring team performance and day-to-day operational outcomes
• Supporting rostering, workforce coordination, and real-time service operations
• Managing escalations, approvals, and operational issues in a fast-paced environment
• Working collaboratively with clinical, operational, systems, and fraud/risk stakeholders to support service outcomes
• Conducting probation reviews, coaching, and performance management conversations
• Using service data and insights to identify trends and support continuous improvement initiatives
• Ensuring compliance with policies, procedures, and quality standards
• Approving financial support packages for victim-survivors
• Maintaining accurate reporting and operational documentation
• Promoting a supportive, inclusive, and psychologically safe team culture

Qualifications

• Experience leading and developing teams, ideally within health, community, social services, or contact centre environments
• Knowledge and understanding of family, domestic, and sexual violence, including trauma-informed practice and risk assessment principles
• Experience supporting teams managing enhanced risk assessments and safety planning
• Strong operational leadership, coordination, and stakeholder management skills
• Confident managing escalations, competing priorities, and complex situations
• Positive, adaptable, and mindful approach to leadership and change
• Calm, professional, and empathetic communication style
• Exposure to payments and fraud management desirable
• Strong organisational skills and attention to detail
• Comfortable using CRM systems, workforce management tools, and digital platforms
• Committed to culturally safe, inclusive, and respectful practice
• Completed degree qualification in social work, counselling, psychology, community services, or a related discipline (or equivalent)
• Eligible for registration with PACFA, ACA, AASW, or AHPRA
• Full Australian working rights
• Available full-time (37.5 hours/week), Monday–Friday between 8:00am–6:00pm
• Able to work from home full-time with a suitable private workspace
• Willingness to complete and maintain all required compliance checks, including a valid Working With Children Check (WWCC), National Police Check, professional registration eligibility checks, Australian working rights verification, and reference checks

Benefits

• Free Telstra mobile & plan (eligible employees only)
• 25% off Telstra products & services
• 16 weeks paid gender-equal parental leave + extra leave options
• Career breaks, study support & ongoing learning programs
• Free 24/7 professional support for you & your family
• Employee rewards program: discounts on shopping, gyms, movies, health insurance & more