[Hiring] Team Lead, Registration @Ovation Healthcare

Role Description

A Registration Team Lead is responsible for distributing the workflow for the registration team to ensure daily and weekly goals are met. A Registration Specialist is a key position for inputting patient information into Allscripts to prepare other departments. They verify patient insurance through various portals or hospital systems and determine which payer is required to minimize denials.

Duties and Responsibilities

• Oversight of the Registration employees in addition to assistance in performing their duties.
• Manually enter patient demographics into Allscripts via Laserfiche using correct rules per insurance carriers.
• Oversee and assist the workflow of the registration team.
• Oversee and assist registration team timecards.
• Know all job functions of registration specialist.
• Help trainers with training trainees when necessary.
• Ensure the team is on target for weekly goals.
• Perform audits to ensure everyone is performing at a quality standard.
• Motivate and encourage the team and create rapport with the team.
• Assist with patient demographic interface.
• Review any Face sheets returned to the client by the team before they are sent.

Patient Registration

• Enter personal, demographic, and insurance information to create or update patient records in the billing system.
• Verify the accuracy of the information provided and resolve any discrepancies or issues.
• Confirm patient identification through proper documentation.

Data Entry and Record Maintenance

• Enter patient information into the hospital’s electronic medical record (EMR) or registration system.
• Ensure all data entered is accurate, complete, and up-to-date.
• Maintain patient confidentiality according to HIPAA regulations and hospital policies.

Communication and Coordination

• Coordinate with various departments, such as billing, medical records, and scheduling, to ensure smooth registration and patient flow.

Customer Service and Patient Care

• Handle sensitive and confidential information with discretion and professionalism.

Compliance and Policy Adherence

• Ensure compliance with company policies, procedures, and federal or state regulations.
• Stay up-to-date with changes in insurance policies, practices, and regulatory requirements.
• Participate in training programs to maintain knowledge of new software, procedures, or regulations.

Qualifications

• Attention to detail.
• Decision Making.
• Ability to interpret insurance information.
• Excellent computer skills.
• Strong understanding of medical billing codes (CPT, ICD-10, HCPCS).
• Familiarity with insurance policies, payment processes, and healthcare billing regulations.
• Proficiency in financial software and Microsoft Office Suite (Excel, Word, etc.).
• Excellent attention to detail and organizational skills.
• Strong communication skills, both verbal and written.
• Ability to handle sensitive information confidentially and with professionalism.

Work Experience, Education and Certifications

• HS Diploma or GED required.
• 4+ years of experience in healthcare billing, insurance claims processing, or payment management, preferably in a hospital or healthcare setting.

Working Conditions and Physical Requirements

• 100% Remote.
• Expected to work from a designated home office or other quiet and secure location, free from distractions.
• Access to a suitable workspace that includes reliable internet access.
• Ability to sit for long periods while working at a desk or computer.
• Regular use of a keyboard, mouse, and other computer peripherals.
• Occasional video conferencing, which may involve sitting or standing for meetings.

Travel Requirements

• 0%