[Hiring] Team Lead: Functional Consultants @Isos Technology

Role Description

The FC Team Lead is the people leader and quality owner for the Functional Consultant team. This role must lead, manage, and hold accountable a team of FCs, set and enforce the standards for configuration and process design across engagements, and build a program for onboarding and developing junior-level talent.

The FC Team Lead serves as a direct supervisor for assigned FCs. The role owns clear direction, weekly 1:1s, goal setting, performance and HR reviews, development plans, and compensation input. It also owns each FC's route through the competency ladder and brings FCs to calibration with evidence.

The FC Team Lead does not own engagement delivery or client relationships. Engagement Leads and Project Management own those outcomes. This role owns the quality of FC work on engagements, the readiness of FCs for staffing, and the growth of each FC.

Qualifications

• 2+ years of experience in a consulting role
• Experience leading, mentoring, or supervising consultants, whether formally or informally
• Hands-on experience with configuration and process design in Jira and other Atlassian tools

Requirements

• Work Environment: This role operates in a remote-first or hybrid work environment, depending on location and business needs. Regular collaboration occurs via video conferencing, shared systems, and digital communication tools.
• Travel Expectations: Some travel is expected for internal meetings and onsite client needs.
• Physical Requirements: This position requires prolonged periods of sitting, regular use of a computer and other office equipment, and participation in video meetings. Occasional lifting of light materials may be required during travel.
• Remote Work Expectations: When working remotely, this role is expected to maintain a dedicated, professional workspace with reliable internet connectivity. Availability during core business hours and responsiveness are required.
• Hours Expectations: This role generally follows standard business hours; however, flexibility is required to accommodate client and internal meetings across time zones and support business needs. Occasional early mornings, evenings, or extended hours may be necessary.

Benefits

• Ability to balance team development and wellbeing with billable utilization targets
• Strong understanding of functional best practices and quality standards across client engagements
• Ability to identify skill gaps and turn them into practical development and training plans
• Excellent verbal and written communication skills with technical and business audiences
• Ability to partner with Engagement Leads, Project Management, the PMO, and peer Team Leads
• Ability to meet or exceed annual individual and team success metrics
• Ability to work in alignment with the Isos culture and values