[Hiring] Talkdesk Administrator / Engineer @TEKsystems

Role Description

Our client is seeking a Talkdesk Administrator/Engineer to support and enhance its cloud contact center environment. This individual will serve as the subject matter expert for Talkdesk, helping drive strategic initiatives focused on automation, AI, digital engagement, and workforce optimization. This is an opportunity to join a growing team that is investing heavily in modern contact center technologies and customer experience improvements.

What You'll Be Doing

• Administer, configure, and maintain the Talkdesk platform
• Support daily operations, troubleshooting, and platform enhancements
• Design and optimize call routing, IVRs, queues, and user configurations
• Partner with business stakeholders to gather requirements and implement solutions
• Support AI initiatives utilizing Talkdesk Copilot and Autopilot capabilities
• Assist with the rollout of chat as an additional customer interaction channel
• Improve workforce management utilization and reporting capabilities
• Monitor system performance and recommend enhancements
• Collaborate with vendors and internal teams on integrations and upgrades
• Develop documentation, training materials, and best practices

Qualifications

• Experience with Talkdesk Copilot, Autopilot, or other AI-powered contact center tools
• Experience implementing digital channels such as chat or messaging
• Knowledge of workforce management concepts and tools
• Healthcare industry experience is highly preferred
• Strong communication and customer-facing skills

Requirements

• 3–5 years of hands-on Talkdesk administration and engineering experience
• Experience supporting contact center operations in a healthcare or enterprise environment
• Strong understanding of Talkdesk configurations, workflows, routing, IVR design, and reporting
• Experience with contact center automation, integrations, and AI-driven solutions
• Ability to partner with operations, leadership, and technical teams to improve customer experience

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Company Description

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.