[Hiring] Systems Analyst Strategic Portfolio Management @Intermountain Health

Role Description

The Systems Analyst collaborates with business, clinical, and technical subject matter experts, Strategic Portfolio Management (SPM) leaders and stakeholders, IT/DTS partners, and other shared support teams across Intermountain Health to analyze, design, build, test, implement, and technically and functionally support a spectrum of digital solutions. The role supports the end-to-end SPM lifecycle, including:

• Intake
• Idea
• Demand
• Project
• Resource
• Agile work management (enhancements, defects, stories, epics, and sprints)

The position applies problem solving, learning agility, interpersonal communication, project management, documentation proficiency, process improvement, and technical ServiceNow expertise. The ideal candidate proactively identifies opportunities, recommends innovative solutions, and coaches process owners through discovery, documentation, development, deployment, and continuous improvement to achieve strong business, clinical, and operational outcomes.

This position is fully remote. Minimal travel may be expected for trainings or meetings. Schedule: Monday - Friday, 8AM - 5PM MST. Expected to support business hours in Mountain Time Zone & occasional off-hours availability may be required to support implementations.

Qualifications

• Demonstrated experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or as an expert user of the targeted systems(s)
• Bachelor's degree in an information technology field (preferred)
• Experience supporting Service Management processes, especially within HR or Healthcare IT environments (preferred)
• Experience translating business requirements into clear functional specifications that meet project goals for UX designers, software developers, data architects, QA testers, usability evaluators, and other technical stakeholders (preferred)
• Proficiency with ServiceNow, especially in HR Case Management, Lifecycles and Journeys, and reporting/analytics capabilities (preferred)
• Familiarity with Workday and its relationship to functional HR business processes (preferred)
• Experience with AI prompt engineering and workflow automation, including tools such as Automation Anywhere, Power Automate, or similar platforms (preferred)
• Related certifications such as ITIL Foundations, Lean, Six Sigma, Agile or Scrum (preferred)

Requirements

• User support: Performs operational systems tasks and maintenance. Supports user’s day-to-day needs. Solves low to moderately complex issues, incidents, and problems according to agreed upon service levels and according to IT/DTS standards.
• Requirements gathering: Gathers and documents requirements through stakeholder identification and interviews, research, competitive analysis, and user feedback. Works to align requirements against best practices, system KPIs and technology capabilities.
• Analytics: Under supervision, collaborates on implementation of analytics services, including creation, distribution, and management of dashboards and reports. Works to translate customer metrics and KPI requirements into reports and dashboards.
• Project management: Participates in the creation and management of project management schedules and activities. Consistently meets agreed upon deadlines or escalates issues, concerns, and barriers to key project leaders. Assists with the prioritization of tasks/assignments.
• Digital and ServiceNow SME: Applies strong knowledge of digital tools, ServiceNow capabilities, and leading practices to help the product team and stakeholders understand what is possible, shape practical solutions, and identify where ServiceNow capabilities can add value. Proactively brings forward ideas and recommendations, guides solution conceptualization, strategy, design, configuration, implementation, adoption, and measurement, and performs light ServiceNow development and configuration within established platform standards and governance.
• Usability: Under supervision, applies usability best practices, usability research, data analysis, and quality improvement principles in the development of solutions.
• Quality Assurance: Follows standard testing methodologies, ensuring digital tools and solutions meet requirements.
• Training: Participates and collaborates in the development and delivery of training, as well as knowledge-based materials for use by peers or end users.

Benefits

• Generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Physical Requirements

• Interact with others by effectively communicating, both orally and in writing.
• Operate computers and other office equipment requiring the ability to move fingers and hands.
• See and read computer monitors and documents.
• Remain sitting or standing for long periods of time to perform work on a computer, telephone, or other equipment.
• May require lifting and transporting objects and office supplies, bending, kneeling and reaching.