[Hiring] Systems Analyst - Senior @UPMC

Role Description

UPMC is hiring a Systems Analyst-Senior to join their team. The hiring manager is looking for a Sr. Analyst who has extensive experience with:

• Requirements gatherings
• Business requirements
• Translation of business needs into system specifications
• Data and integration analysis

This opportunity offers work-life balance, a great team, and growth opportunity. Fully Remote Opportunity!!

There is hoteling space on the 31st floor of USS in Pittsburgh, PA if the candidate would like to work in an office. It is a flexible work environment with core business hours of M-F 8:00AM – 4:00PM EST.

Under the general direction of the management team and senior staff, the Systems Analyst - Senior requires a proficient level of experienced analytical services, defining requirements, developing and/or maintaining computer applications/systems, and providing services to meet client IT and business needs.

Responsibilities

• Defining and managing requirements
• Serving as the primary bridge between business and IT
• Supporting delivery execution
• Manage scope, change and stakeholder alignment

Documentation

• Complete detail-oriented documentation for new and moderately complex processes
• Responsible for the quality and validity of produced documents
• Extract and document customer/business requirements and needs for use by enterprise architecture and engineering teams (network, system, and software)

Second and Third Level Support (Including Maintenance Activities)

• Independently triage and resolve Level 2 and Level 3 support issues
• Act as a mentor to less experienced staff in resolution of Level 2 and Level 3 issues
• Ability to handle problem management as appropriate

Project Management

• Take ownership of a project and have the ability to distribute tasks to team members and meet milestone completion
• Update all project management and time tracking tools accordingly

SDLC (System Development Life Cycle)

• Have a proficient understanding of multiple system/application development life cycles

Data Confidentiality/Security

• Maintain confidentiality of sensitive information at all times

Data Quality

• Maintain data quality at all times

Vendor Relationships

• Interact with vendors (technical issues, project initiatives) independently, as necessary
• Ability to act as the point person for issue escalation

Report Writing/Analysis

• Write and analyze complex reports
• Make modifications to complex reports
• Mentor less experienced team members
• Communicate with the business/act as business analyst

End User Training

• Ability to create training content
• Facilitate more detailed user training sessions
• Ability to train peers

Process Improvement

• Ability to manage process improvement efforts
• Create and update processes, as necessary
• Ability to independently recognize opportunity for process improvements

Application Upgrades and Implementation

• Identify new functionality and/or hardware requirements related to application upgrades and implementations
• Create test plans
• Responsible for review and validation of functionality
• Report back any problems
• Create and/or manage cutover plans including downtime, etc.
• Responsible for evaluating impact and coordinating efforts across multiple platforms as necessary

Communication

• Responsible for demonstrating appropriate, clear, concise, and effective written and oral communications in all interactions to build relationships and accomplish day-to-day work and projects

Interactions with Others

• Successfully completes projects, tasks, and initiatives by embracing a team-first approach
• Works in collaboration with team and offers feedback, where appropriate, to complete individual and group efforts
• Shows the ability to adjust and be flexible to change by adapting approach when necessary
• Mentors less experienced staff

Self-Development

• Responsible for continuous self-study, trainings, partnering with more senior members of team, and/or seeking out opportunities to broaden scope to stay up to date with industry and organizational trends
• Seeks feedback from senior team members for development and effectively incorporates feedback into work and behaviors

System Integration

• May be responsible for coordination of tasks and resources related to system integration, validation of testing and implementation

Requirements

• Typically has 5+ years’ experience with modern technology and application support through education or practical experience
• Highly driven and self-motivated to exceed expectations
• Ability to work independently and in a team-based environment
• Demonstrates thorough understanding of information technology fundamental tools and concepts (SDLC) of one of the information technology professional disciplines and applies that understanding to make independent practical contributions to IT work within a UPMC department or function
• Completes on-going training on-the-job, through courses, self-study, certifications and/or advanced degrees to maintain and enhance technical and business capabilities
• This position may be required to maintain a standby status as part of a rotation within the team, requiring 24 hours per day, 7 days per week availability during the standby period

Top 3 Skills Needed

• Requirements gathering and business analysis
• Translation of business needs into system specifications
• Data and integration analysis

Must Haves

• Worked in agile or hybrid delivery environments
• Led requirements discovery for complex systems
• Data and interface analysis (understanding APIs and other system integrations)
• Writing technical requirements

Preferred

• Understanding SQL
• Current or Past UPMC employee or contractor

Licensure, Certifications, and Clearances

• ACT 34, Preferred Licensure: ACBT - Avaya CBTCXADMIN - AVST Cert CX Admin
• ITIL - IT Infrastructure Library

UPMC is an Equal Opportunity Employer/Disability/Veteran