[Hiring] Support Engineer, SAP BW @Rimini Street

Role Description

The Support Engineer, SAP BW provides expert remote support for mission‑critical SAP BW environments across 4.x, ECC, and HANA landscapes. This role focuses on BW architecture, data modeling, ETL, performance troubleshooting, and integration within highly customized client systems. SAC knowledge is helpful but secondary.

• Troubleshoot and resolve complex SAP BW issues across data loads, InfoProviders, queries, and performance.
• Partner closely with customers to understand requirements and deliver high‑quality support.
• Support BW customizations and provide best‑practice recommendations.
• Develop and deliver fixes for BW defects and data integrity issues.
• Advise key accounts on BW technical and functional topics.
• Use proprietary tools and remote access to resolve issues in test and client environments.
• Participate in 24x7x365 global support rotation with flexible work hours.
• Contribute to internal knowledge bases, diagnostic tools, and process improvements.

Qualifications

• Bachelor’s degree in Computer Science or equivalent experience.
• 5+ years SAP experience with deep BW, Basis, NetWeaver, and integration knowledge.
• Strong BW modeling, ETL, BEx, and performance tuning background.
• Experience with major databases and OS platforms.

Requirements

• Superb trouble-shooting skills and tenacity in problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables and relationships.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Attention to detail and the ability to learn quickly.
• Extreme focus on Client satisfaction.
• Demonstrated ability to work independently and as part of a team.
• Ability to work calmly and professionally in high pressure situations.
• Ability to work from office & ability to work remotely from a home based office in a virtual environment.

Benefits

• Compensation, bonuses, and benefits to match the skills of top-performing team members.
• Opportunity to make a true impact as part of a team of extraordinary professionals.

Location

Remote, Brazil

Language

• Fluent Portuguese and English.
• Spanish is a plus.