[Hiring] Supervisory Management & Program Analyst @Office of Suicide Prevention, Veterans Crisis Line

Role Description

The employee will serve as the Supervisory Management & Program Analyst located in the Peer Support Outreach Center (PSOC), Veterans Crisis Line (VCL). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.

• Gather, analyze, interpret, and report on data and information collected independently or in collaboration with other VCL and internal and external analysts.
• Supervise PSOC areas and programs, ensure goals and objectives, productivity, and compliance requirements are met. Plans and assigns work, by developing performance standards and evaluates performance.
• Works directly with PSOC Director on various initiatives and projects. Controls and oversees project milestone and budgets associated with the comprehensive plan from concept through planning to implementation.
• Manage workloads, while making adjustments that are necessary to accommodate things such as shifting priorities and employee skill levels ensuring that workload is equitable and manageable.
• Monitor and adhere to VHA and VCL regulations, policies, and procedures as well as program guidelines set by external regulatory agencies.
• Utilize office automation systems and various software packages including Microsoft Office suite, AVAYA, Power Apps, Power BI, as well as several custom software applications and programs to accomplish work.
• Perform data analysis to improve various systems, processes, procedures, and policies.
• Manage and resolve complaints; makes decisions on work issues presented by subordinates.
• Oversee the development of tools used for information dissemination such as presentations, internal job aids, and other materials and communications.
• Collaborate with appropriate VCL departments to initiate and perform safety reviews, audits, and other system checks as indicated.

Qualifications

• Experience in mental health, suicide prevention, and in the field of peer support.
• Specialized Experience: Must have one year of specialized experience equivalent to at least the next lower grade GS-12 in the normal line of progression for the occupation in the organization.
• Must meet 3/5 of the following examples of specialized experience:
  • Utilize various sources and automated systems to collect, quantify, analyze, and evaluate data; interpret findings and formulate data-driven recommendations.
  • Document and improve organizational processes to optimize management, productivity, efficiency, and controls.
  • Deliver briefings, convey information, and present findings and recommendations orally to management and diverse audiences to facilitate understanding and acceptance.
  • Prepare clear and organized written communications, including data analyses, recommendations, official reports, policies, SOPs, and other program documentation.
  • Manage office automation systems and various software applications (e.g., Microsoft Office suite, AVAYA, Power Apps, Power BI, and custom applications) to efficiently accomplish program objectives.

Requirements

• Applicants must meet all requirements by the closing date of this announcement, 04/21/2026.
• Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements.
• Selective Placement Factors (SPF) are a prerequisite to an appointment and represent minimum requirements for the position.

Benefits

• Remote position: Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
• Compressed/Flexible: May be authorized upon supervisor approval after training per Agency policy.
• Travel may be required to the closest VA Medical Center or VA Outpatient Clinic for issuance of equipment, and as needed for technical support.

Company Description

This is not a bargaining unit position.