[Hiring] Supervisor, Specialty Pharmacy Support Services @Navitus Health Solutions

Role Description

Due to growth, we are adding a Supervisor, Specialty Pharmacy Support Services to our team. Under general direction of the Associate Manager, Pharmacy Services, the Supervisor, Specialty Pharmacy Support Services is responsible for managing the day-to-day operations of a team of either Reimbursement or Intake Specialists. This position monitors productivity and performance standards and plans and directs workflow and project assignments. Oversees production volume to ensure service standards are met. The Supervisor will participate in hiring, training, and evaluation of staff, as well as be responsible for the team’s adherence to corporate attendance and employment policies. This individual will work with the Associate Manager, Pharmacy Services to develop policies, procedures, and the business work plan for the team and recognize and recommend operational improvements. Lastly, the Supervisor will train staff and intervene to help maintain a high level of customer service and meet turn-around time standards.

Responsibilities

• Schedule and monitor staff and day-to-day workflow.
• Develop employee’s skills, evaluate performance, and provide feedback.
• Oversee resolution of employee relations.
• Participate in hiring, training, and evaluation of staff.
• Develop, track, and monitor employee’s compliance to quality, service, and production standards.
• Monitor task turnaround time to meet internal standards and client performance guarantees.
• Assist Associate Manager, Pharmacy Services in monitoring costs to ensure compliance with cost goals.
• Address staff concerns and day-to-day operational, system, customer service, quality, and professional issues.
• Work in production as needed.
• Implement programs and process improvements to enhance the level of internal and external customer service.
• Work with Associate Manager, Pharmacy Services to analyze operations and overall efficiencies of the pharmacy.
• Act as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve.
• Represent pharmacy operations and service in cross-functional meetings and projects.
• Participate in continued quality improvement and quality meetings as necessary.
• Other duties as assigned.

Qualifications

• Bachelor’s degree or equivalent experience preferred.
• Certified Pharmacy Tech certificate (CPhT) required when overseeing Intake Specialists.
• 2-5 years’ experience, previous experience in a pharmacy setting preferred.
• Proficient in Microsoft Outlook, Word & Excel.
• Strong knowledge of current pharmacy regulations.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!