[Hiring] Supervisor, Revenue Cycle Management @Tegria

Role Description

In this role, your primary duty is to mentor and provide direct oversight of day-to-day activities assigned to the Revenue Cycle Team. You work to ensure the team delivers world-class services in:

• Revenue cycle assessment
• Systemic issue identification
• System/process solutions
• Revenue cycle integrity assessment
• Workflow processes
• Billing and resolution of outstanding accounts receivable

You are responsible for monitoring workload and follow established guidelines, processes, and procedures to achieve team goals. You also deliver customer work yourself and are recognized as highly skilled and proficient in your discipline, conducting complex work.

Core Responsibilities of the Role

• Supervising the work of the Revenue Cycle Team by delegating work, monitoring progress, and evaluating work product for timeliness, quality, and compliance with policy and procedures.
• Overseeing current customer contracts to ensure the team meets Tegria deliverables and sends status reports.
• Coordinating and leading daily team activities.
• Assisting with management decisions and activities.
• Providing feedback about team members to management.
• Developing new processes and improving existing processes in pursuit of team goals with emphasis on quality, efficiency, and speed.
• Following and enforcing guidelines, processes, and procedures to accomplish objectives and ensure compliance with company and regulatory requirements.
• Helping to increase employee engagement through listening and mentoring.
• Providing input to management on performance evaluations and participating in corrective actions.
• Performing the work of revenue cycle analysts.
• On-boarding and training new team members.
• Monitoring key performance indicators in Revenue Cycle and working closely with management to improve clients’ cash flow, reduce denials, and minimize bad debt.
• Maintaining a strong working knowledge of all RCM processes.
• Researching and identifying denial trends and collaborating with department leadership to improve processes to resolve issues and reduce impact to accounts receivable.
• Developing and coaching team members.
• Recommending and implementing coaching or corrective action.

Qualifications

• Bachelor’s degree in health information management, accounting, or related fields; or equivalent combination of education and experience.
• 3+ years supervisory experience in medical billing including hospital billing and collections.
• Able and willing to travel to client sites and office as needed.
• Able and willing to work outside of normal hours.
• Experience mentoring less experienced team members.
• Extensive experience implementing, supporting, optimizing, and upgrading MEDITECH and/or other EMR.
• Experience being evaluated against, and creating action plans based on financial goals and targets to create a profitable service line.
• Complete understanding and in-depth working knowledge of healthcare revenue cycle.
• Good working knowledge of medical terminology, billing guidelines, HIPAA, and compliance.
• Solid knowledge of third-party billing requirements and HIPAA 837/835 electronic language.
• Able to work independently and with wide latitude for independent judgement.
• Able to establish and monitor performance/productivity standards.
• Able to balance workload of being a supervisor and individual contributor.
• Has excellent judgement, understanding when and what questions to ask to reach well-informed decisions that minimize risk.
• Advanced skills in Microsoft Office and proficient with computer-based accounts receivable applications.
• Able to perform complex mathematical calculations for adjudication of accounts and applying complex contractual arrangements as determined by contracts negotiated within the customer contract.
• Has strong collaboration and problem-solving skills.
• Able to analyze billing data and perform trending analysis to improve billing utilizing advanced Excel and Power Point for presentation.
• Possess excellent time management, organizational skills, and prioritizing skills to permit handling the workload.
• Able to work with team members, customers, providers, and medical facility staff tactfully and effectively.
• Exceptional verbal and written communication skills.
• Strong attention to detail.
• Strong commitment to ethical behavior and complying with laws and regulations involved in the job.
• Comfortable and accountable working in a remote work environment in which video conference calls and virtual shared workspaces and tools are common.
• Able to communicate tactfully and firmly with team members and stakeholders.
• Must have a private, secure workspace available at home/remote office and access to internet with speed sufficient to perform the job.

Desired Qualifications

• MEDITECH experience preferred.

Success Criteria

• Maintain high standards for the quality of their own and others’ work.
• Thrive under the pressure of time constraints.
• Approach their work with a service mentality.
• Autonomous and have excellent follow-through.
• Open to feedback and a mindset to grow skills.
• Able to adapt to change, delays or unexpected events while maintaining a positive mindset.

Salary Range

$100,000-$115,000

Benefits

• Choice of multiple health and dental plans with nationally recognized networks.
• Vision benefits, total wellness program, and employee assistance program for you and your family.
• Competitive wages, retirement savings plans, company-paid disability and life insurance, pre-tax savings opportunities (HSA and/or FSA).
• Professional development offerings and opportunities for remote work.
• A generous paid-time-off program for vacations, illness, and life’s important events.