[Hiring] Supervisor, Provider Data Management @Versant Health

Role Description

The Supervisor of Provider Data Management (PDM) is responsible for the direct oversight of the PDM team, ensuring accurate, completeness, and timely provider data updates across the organizations’ various environments. This role will be the operational anchor and functional owner of the day-to-day activities of the team, to include:

• Inventory management and reporting
• Assignment management
• Team support, development, and training
• Performance monitoring and escalation resolution

Beyond primary and ongoing tasks, this role also proactively identifies and assists in resolution design for systemic inefficiencies, while driving process improvement opportunities, and acting as a key bridge between the PDM team and cross-functional partners. The purpose of this role is to leverage data to inform decision-making, improve team efficiency, accuracy, and overall performance.

Where you will have an impact

• Conduct daily routines to assess key metrics, including associate availability, incoming request volume, and current queue inventories to maintain database integrity.
• Triage the daily operations of the PDM team, managing workflows, assigning tasks, and monitoring queues to ensure adherence to established Service Level Agreements (SLAs).
• Function as a Subject Matter Expert (SME) on provider data, leading root cause analysis on data errors and implementing corrective and preventative action plans.
• Ensure provider data is following all relevant federal and state regulations, including CMS, NCQA standards, and client agreements by developing and maintaining standards for database integrity and quality assurance.
• Develop and maintain comprehensive process documentation, training materials, and standard operating procedures (SOPs) for the PDM team.
• Drive quality program adherence and provide coaching based upon the data made available by way of the program.
• Engage in training and education opportunities to improve quality and effectiveness.
• Act as a liaison and foster collaborative relationships for internal departments and external partners, resolving escalated issues and ensuring a seamless flow of provider data.
• Lead discussions with management to align on daily priorities, resource deployment, and clearly communicate all new assignments and delivery commitments to the PDM associates.
• Assemble and deliver an operational dashboard to PDM leadership to guide team priorities, resource deployment, and KPIs.
• Actively review and react to feedback from audits, error logs, and quality metrics, translating insights into actionable steps for the team.
• Perform other duties as the needs of the organization necessitate.

Qualifications

• Bachelor’s degree in business, Health Care Management or other related field preferred or in lieu of a degree, an equivalent combination of work experience and education.
• Previous supervisory experience in a relevant operational environment preferred.
• 2 years of experience in provider/network data management or a related healthcare setting.
• Experience with ticketing systems, CRM, dashboard/data visualization tools.
• Strong analytical skills with the ability to interrogate large datasets and identify trends.
• Strong oral and written communication skills.
• Excellent analytical ability.
• Proficient in Microsoft Office suite.

Requirements

• All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI).
• Associates may have access to covered information, cardholder data, or other confidential customer information which must be protected at all times.
• Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.

Benefits

• Comprehensive Total Rewards package, including health and dental insurance.
• Tuition reimbursement.
• 401(k) with company match.
• Pet insurance.
• No-cost-to-you vision insurance for you and your qualified dependents.
• Opportunities for advancement and development throughout all stages of your career.

Company Description

Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision.