[Hiring] Supervisor, Pharmacy Quality @Navitus Health Solutions, LLC

Role Description

Lumicera Health Services is seeking a Supervisor, Pharmacy Quality to join our team!

The Supervisor, Pharmacy Quality, is responsible for managing the effectiveness of the Specialty Pharmacy Quality Management Program. The Supervisor, Pharmacy Quality identifies, assigns, and supervises the work of the quality analysts and will monitor the performance of the Quality team and individual analysts to make improvements where necessary. The Supervisor, Pharmacy Quality will oversee the evaluations performed by the analysts and collaborate to create improvement plans for agents. The Supervisor, Pharmacy Quality will be responsible for creating project plans for improvements and seeing them through to resolution including reports that support the improvement and outcome-based evaluations after improvements occur.

Responsibilities

• Recommend quality metrics for the specialty pharmacy, including benchmarks, specific action plans to achieve/maintain metrics, and data analysis to support these metrics.
• Request, review, and assess quality monitoring data on a routine basis.
• Monitor internal and external customer insights to remain current with the process and to evaluate the performance of quality analysts and pharmacy personnel.
• Track, trend, and analyze escalations and data outliers for root cause and improvement.
• Responsible for a robust calibration process that ensures consistency across all parties involved in Quality Management Program.
• Facilitate improvements including writing business requirements and testing enhancements.
• Create and present assessments of current state and recommendations to improve, people and processes to leadership by using data to base assessments.
• Other duties as assigned.

Qualifications

• Minimum associate degree or at least 2 years relevant experience.
• Supervisory experience or experience as a quality analyst.
• Experience using data to make assessments/derive recommendations to impact change.
• Experience developing and executing on improvements.
• Demonstrated excellence in a customer service role.
• Participate in, adhere to, and support compliance program objectives.
• The ability to consistently interact cooperatively and respectfully with other employees.

Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance.
• 20 days paid time off.
• 4 weeks paid parental leave.
• 9 paid holidays.
• 401K company match of up to 5% - No vesting requirement.
• Adoption Assistance Program.
• Flexible Spending Account.
• Educational Assistance Plan and Professional Membership assistance.
• Referral Bonus Program – up to $750!