[Hiring] Supervisor - Corporate Travel Services @CI Azumano

Role Description

CI Azumano is seeking a Supervisor, Corporate Travel Services. This is a remote position. The Supervisor, Corporate Travel Services serves as the primary supervisor and first-line technical resource for corporate travel consultants. Acting as the subject-matter expert (SME) for assigned corporate accounts, the supervisor must be thoroughly familiar with all contractual requirements, service provisions, and operational details. This role fosters a cohesive team culture and supports the professional development of travel consultants, ensuring high-quality service delivery and operational excellence.

• Team Performance & Goal Setting:
  • Collaborate with the Manager of Operations to establish individual and team performance goals.
  • Develop and maintain systems for tracking and reporting performance metrics and goal achievement.
• Training & Technical Support:
  • Act as an on-site trainer and problem-solving resource for team members handling complex or unfamiliar travel scenarios.
  • Provide hands-on support and guidance to ensure consistent service quality.
• Customer Service & Call Management:
  • Answer customer calls as needed to support service continuity and quality.
  • Monitor real-time Telephone Service Factors (TSF) to ensure team compliance with service level standards.
• Subject-Matter Expertise:
  • Serve as a technical SME for the Corporate Department.
  • Partner with the Client Development team to support implementation of new client service programs.
• Tools & Resources:
  • Research and recommend cost-effective tools and resources to enhance team performance.
  • Develop and execute implementation plans for approved tools.
• Scheduling & Coverage:
  • Create and manage weekly/monthly work schedules to ensure adequate telephone coverage for assigned accounts and contracts.
• Team Development & Evaluation:
  • Work with the Manager of Operations to assess individual team member strengths and challenges.
  • Use assessments to guide professional development and improve overall team capability.
• Professional Growth:
  • Pursue ongoing professional development through mentorship activities, accredited travel certification programs, and training in customer care, leadership, and travel industry best practices.
• Coaching & Feedback:
  • Provide coaching and development support to travel consultants, including constructive feedback based on monitored calls.
  • Encourage targeted skill development in technical and customer service areas.
• Supervisory Oversight:
  • Maintain awareness of situations requiring supervisory intervention.
  • Document and manage records of interventions related to service delivery, performance, or product issues.
• Performance Assessment:
  • Deliver ongoing written evaluations of team member performance.
  • Provide quarterly feedback and contribute to annual performance reviews.

Qualifications

• 5 years Travel Account Management experience and 3+ years of Supervisory experience
• Strong understanding of financial travel program drivers
• Strong written and verbal communication skills
• Ability to travel 30% of time

Requirements

• College degree preferred

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.