[Hiring] Supervisor, Care Management @TRILLIUM HEALTH RESOURCES

Role Description

Trillium Health Resources has a career opening for a Supervisor, Care Management - Innovations Waiver (IW) to join our Care Management team. This position’s primary responsibilities include overseeing a team of professionals who provide localized support within a managed care environment to members who receive Innovations Waiver funding and who have Intellectual or Developmental Disabilities or Traumatic Brain Injury. The Supervisor, Care Management - IW ensures staff implement industry standard, evidence-based and best practices to support members using the Trillium Connections Care Management platform. They provide oversight to ensure members receive whole-person care that focuses on all members’ needs including physical health, behavioral health, and social determinants of health/unmet health resource needs that help to establish positive outcomes for members.

On a typical day, you might:

• Provide direct supervision and oversight for assigned team of localized, multi-disciplinary team supporting members with intellectual/developmental/TBI disabilities.
• Ensure staff utilize workflows as required in Trillium Connections to complete Care Management comprehensive assessment and care plans for members as care needs change.
• Establish a team-based, person-centered approach to coordination of care to be implemented by all team members that effectively manages a member’s physical health, behavioral health, and social determinant of health needs using established workflows and processes effectively and efficiently and in accordance with NCQA procedures.
• Monitor teams to help ensure integration of care through the establishment of a multi-disciplinary team (e.g. member, caretaker/legal guardian, PCP, behavioral health and IDD providers, specialists, nutritionists, pharmacy, etc.) to meet the member’s needs.
• Be familiar with evidence-based and best practices for members and translate that knowledge into specific processes, procedures, and workflows for staff to identify and facilitate effective and efficient coordination and management of care for members.

Qualifications

• Bachelor’s degree or licensure as an RN, and five (5) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI; OR
• Master’s degree in a human services field or licensure as an RN, and three (3) years of experience providing care management, case management, or care coordination to complex individuals with I/DD or TBI.
• Must have a valid driver’s license.
• Must reside in North Carolina and within 75 miles Trillium’s South Central Region, which includes the following counties: Carteret, Craven, Duplin, Jones, Lenoir, Onslow, Pender, Sampson, and Wayne.
• Must be able to travel within catchment as required.

Requirements

• Work experience focused on working with Innovations Waiver.
• A minimum of two (2) years of experience supervising a team.

Benefits

• Typical working hours: 8:30 am – 5:00 pm.
• Work-from-home options available for most positions.
• Health Insurance with no premium for employee coverage.
• Flexible Spending Accounts.
• 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year.
• NC Local Government Retirement Pension (defined-benefit plan).
• 401k with 5% employer match and immediate vesting.
• Public Service Loan Forgiveness (PSLF) qualifying employer.
• Quarterly stipend for remote work supplies.