[Hiring] Student Enrolment & Credentialing Admin @People Partners

Role Description

This is a remote position.

PeoplePartners is looking for two Student Enrolment & Credentialing Admins to help keep the learner administration journey running smoothly — from enrolment right through to course close-out. You’ll process enrolments, check learner information, create course intakes, maintain accurate records, and complete credentialing administration. There’s volume, there’s detail, and accuracy matters.

The good news? You don’t need experience with NZ education systems or the client’s specific platforms. If you’re organized, comfortable working with structured information, and can spot a mismatch before it becomes someone else’s headache, this could be right up your alley.

Key Responsibilities

• Process digital and paper-based learner enrolments.
• Check learner identity, enrolment, stakeholder, and organization information.
• Create course intakes in the Student Management System (SMS).
• Assign learners to the correct course intake.
• Maintain accurate learner, stakeholder, and organization records.
• Review enrolment information for missing details and discrepancies.
• Resolve routine issues and escalate discrepancies when required.
• Complete enrolment and credentialing administration within agreed service levels and turnaround times.
• Complete course close-out and records-management activities.
• Save, file, and archive records and maintain processing notes.
• Handle personal and confidential learner information in line with privacy and information-security requirements.

Qualifications

• 2+ years of enrollment or credentialing experience (similar experience is welcome).
• Experience in student administration, enrolment processing, records administration, credentialing, compliance administration, or a comparable high-volume administrative environment.
• Experience using student management systems, CRM/database platforms, or similar structured record-management systems.
• Competent user of Microsoft 365, particularly Outlook, Excel, and Word.
• Experience working with digital records, electronic documents, and cloud-based systems.
• Strong systems literacy and ability to learn new software and platforms quickly.
• High level of accuracy and attention to detail.
• Experience cross-checking information, identifying discrepancies, and maintaining accurate records.
• Ability to follow documented processes, procedures, and business rules consistently.
• Ability to recognize when an issue needs to be escalated.
• Experience managing high volumes of transactional work while maintaining accuracy and meeting turnaround expectations.
• Strong communication skills.
• Experience appropriately handling personal, sensitive, or confidential information.
• Strong organizational and time-management skills.
• Ability to work independently while contributing effectively within a remote team.

Preferred Qualifications

• University, college, or training administration.
• HR or payroll.
• Healthcare records.
• Banking or insurance.
• Government administration.
• Compliance or quality assurance.
• Other regulated and process-driven administrative environments.
• Experience with CRM, ERP, HRIS, case-management, student management, or other structured database systems will also be considered transferable.

Benefits

• Permanent Work-from-home setup.
• Company-provided equipment.
• Secondary Wi-Fi Modem.
• 21 Leave Credits Annually - Leave benefits begin on Day 1.
• 100% conversion of UNUSED leave credits.
• HMO on Day 1.
• 13th Month Pay.
• Monthly Gift Voucher.
• Milestone Tokens (Birthday/Anniversary/Christmas).
• A Life Beyond the Screen #WorkLifeBalance.
• Active employee engagements physically such as Christmas Party & Team Building, and virtual events such as town-hall with prizes.