[Hiring] Strategic Technical Consultant @Bloomreach

Role Description

As the Strategic Technical Consultant for Clarity - Bloomreach’s AI shopping assistant - you will own the technical strategy, implementation approach, and customer experience end-to-end. You will guide customers through trials, onboarding, early adoption, and optimization, ensuring Clarity is deployed correctly, performs reliably, and delivers measurable value quickly.

This role requires both execution and strategic thinking. You will play a key role in shaping the implementation approach, contributing to the product roadmap, and proactively identifying and eliminating friction in the customer experience through scalable processes, technical patterns, and structured product feedback. You will work as an independent technical partner to customers and internal teams, shaping how Clarity is implemented globally.

Your job will be to:

• Lead the end-to-end technical onboarding and implementation of Clarity, including configuration across Bloomreach Discovery and Engagement.
• Make front-end updates (HTML, CSS, JavaScript) to customize weblayers and optimize how Clarity appears and behaves on customer sites.
• Design scalable technical solutions that translate customer requirements into effective Clarity implementations.
• Guide customers in setting up analytics tracking, event instrumentation, and A/B testing frameworks to measure performance and optimize results.
• Troubleshoot issues across front-end behavior, analytics, data connectivity, Discovery integration, and weblayer execution.
• Contribute directly to the product roadmap by identifying friction points, unmet needs, and opportunities for product enhancements.
• Define and continuously refine the Clarity implementation playbook, creating repeatable patterns, templates, and best practices.
• Validate technical feasibility during discovery and identify early risks, dependencies, and integration gaps.
• Collaborate closely with product, engineering and product success teams to align solution design and technical outcomes.
• Communicate clearly with both technical and non-technical stakeholders, influencing decisions and ensuring smooth implementations.
• Serve as an internal subject-matter expert on how Clarity leverages Bloomreach’s Discovery and Engagement capabilities.

Qualifications

• BS/BTech in Information Systems, Computer Science, or equivalent practical experience.
• Hands-on experience with web technologies: HTML, CSS, JavaScript.
• Experience working with website behavior, personalization tools, search or recommendation systems, analytics instrumentation, or A/B testing.
• Background in technical consulting, implementation, solution engineering, or similar roles within SaaS, eCommerce, digital experience, or Martech.
• Ability to troubleshoot issues across both data and front-end layers.
• Bonus: Experience with search/discovery platforms, personalization tools, tagging/analytics systems, CDPs, or eCommerce platforms.

Requirements

• Strong analytical and debugging skills, with the ability to quickly diagnose and resolve complex issues.
• Clear, confident communicator suited to both customer-facing and internal technical discussions.
• Highly autonomous, organized, and capable of leading parallel workstreams.
• Strategic thinker who balances immediate implementation needs with long-term scalability and product evolution.
• Fast learner, adaptable within an emerging and rapidly evolving AI environment.
• Customer-focused, able to integrate technical feasibility with business impact.

Benefits

• A great deal of freedom and trust; no clocking in and out, corporate rules, or long approval processes.
• Defined values and key behaviors embedded in processes like recruitment, onboarding, and performance review.
• Flexible working hours to accommodate your working style.
• Virtual-first work environment with several Bloomreach Hubs available across three continents.
• Company events to experience the global spirit of the company.
• 5 paid days off to volunteer.
• Employee Assistance Program with counselors for non-work-related challenges.
• Subscription to Calm - sleep and meditation app.
• ‘DisConnect’ days for additional time off each quarter.
• Extended parental leave up to 26 calendar weeks for Primary Caregivers.
• Restricted Stock Units or Stock Options based on role, seniority, and location.
• Participation in the company's success through performance bonuses.
• Employee referral bonus of up to $3,000.
• Celebration of work anniversaries - Bloomversaries!