[Hiring] Storage and Backup Enterprise Services Architect @Myriad360

Role Description

This is an opportunity to join a fast-growing Managed Services Provider. We are seeking a highly skilled and experienced Level 5 Storage & Backup Enterprise Services Architect to join our dynamic IT team. The ideal candidate will possess in-depth knowledge of storage and backup systems and demonstrate strong leadership and problem-solving skills. This is a senior-level position that requires extensive experience in designing, implementing, and maintaining complex storage and backup environments.

This position is supported by a 24x7x365 team, but occasional evening and weekend work may be required to handle emergencies or perform system maintenance. Candidates must be based in the United States.

Key Responsibilities

• Architecture & Managed Services Leadership
  • Define and own customer-facing hybrid cloud architectures for Azure-based managed services.
  • Design, standardize, and evolve multi-tenant managed service platforms supporting multiple enterprise customers.
  • Ensure architectures align with contractual SLAs, SLOs, and support models.
  • Establish and enforce architecture, security, and operational standards across customer environments.
• Hands-On Technical Leadership
  • Maintain hands-on involvement with storage and backup systems in production.
  • Lead troubleshooting and serve as the highest-level escalation point for complex customer issues.
  • Architect resilient platforms with strong monitoring, alerting, backup, and disaster recovery.
• Customer Engagement & Advisory
  • Act as a technical lead and trusted advisor for enterprise customers.
  • Participate in customer architecture reviews, technical workshops, and QBRs (Quarterly Business Reviews).
  • Translate customer business requirements into secure, supportable cloud architectures.
  • Support presales and solution design, including architecture validation, scoping, and risk assessment.
  • Guide customers through cloud adoption, modernization, and hybrid integration strategies.
• Operations & Reliability
  • Provide architectural leadership for 24×7 managed service operations, including on-call participation.
  • Lead major incident response efforts, including customer communication and post-incident reviews.
  • Drive reliability, performance, and cost optimization improvements across customer platforms.
  • Ensure operational readiness for new customers and onboardings.
• Mentorship & Influence
  • Mentor senior engineers and architects within the MSP organization.
  • Influence technical strategy, tooling, and service offerings across the managed services portfolio.
  • Evaluate Azure services and technologies to improve customer outcomes.

Qualifications

• Education: Bachelor's degree in Computer Science, Information Technology, or a related field. Master's degree preferred.
• Experience:
  • 15+ years of experience in storage and backup system administration and engineering in enterprise environments.
  • 5+ years designing and operating Microsoft Azure for enterprise or MSP customers.
  • Deep, hands-on storage and backup system administration experience in enterprise production environments.
  • Proven experience managing Dell storage and backup solutions.
  • Deep expertise in the administration of storage and backup systems.
  • Experience with backup and recovery processes.
• Certifications:
  • One Dell backup/data-protection certification, such as Dell Avamar, Data Domain, or PowerProtect.
  • One specialized Dell enterprise storage certification in either Dell PowerScale (formerly Isilon) or Dell PowerMax (formerly VMAX).
  • Azure Architect Certification (nice to have).
• Problem-Solving: Strong analytical and problem-solving skills, with the ability to troubleshoot complex issues.
• Leadership: Demonstrated leadership abilities, including project management and team mentoring.
• Communication: Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical stakeholders.
• Adaptability: Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities and technologies.

Requirements

• 15+ years of prior Storage and Backup administration experience in complex corporate or enterprise environments.
• Extensive experience delivering customer-facing managed services in SLA-driven environments.
• Strong expertise in hybrid cloud architecture, enterprise networking, identity, and security.
• Strong expertise in Cisco products.
• Extensive background in 24×7 cloud and infrastructure operations, including incident response.
• Experience with containers and orchestration at scale (Docker, Kubernetes / AKS).
• Additional Azure certifications (Azure Security Engineer Associate, Azure DevOps Engineer Expert).
• Experience working in MSPs or consulting organizations supporting multiple enterprise customers.
• Familiarity with ITIL, SRE, or service management frameworks.
• Experience supporting regulated, high-availability, or compliance-driven environments.
• Exposure to cloud migration and modernization engagements.

Benefits

• Company-subsidized medical benefits
• Dental and vision coverage offered
• 17 PTO days
• Flexible Work Arrangements
• Retirement Savings Plans
• Paid Long Term Disability
• Basic Life Insurance offered