[Hiring] Enterprise CSM @LocalStack

Role Description

Maintain GRR >90% across their book, with renewals forecast accurately and risks flagged and addressed well ahead of renewal.

• Take on a full book of accounts and onboard new customers quickly, so the team has capacity to support both new and existing customers.
• Move customers from basic to advanced usage, such as CI integration and Cloud Pods, with LocalStack embedded in their engineering workflows.
• Grow accounts organically by identifying new teams and use cases, including Azure and Snowflake, and driving adoption of new product releases.
• Run each account with a clear success plan and work in step with the TAM, AE and Product, while helping refine our playbooks and KPIs.

Qualifications

• 5+ years in Customer Success or account management at a SaaS company, preferably in developer tooling or DevOps-focused SaaS, 2+ years managing enterprise clients.
• Experience managing a book of 20-30 accounts, working with stakeholders from individual engineers to engineering managers and directors.
• Has led renewals through procurement end to end, including commercial terms, pricing conversations and negotiation, with a solid grasp of the commercial side of the role.
• Track record of strong retention (e.g., GRR) and growing customer adoption.
• Technically curious and able to engage credibly with engineering teams; familiar with cloud infrastructure, CI/CD workflows and developer tooling concepts (no coding required).
• Uses AI tools such as Claude to accelerate productivity in day-to-day work (without AI slop).
• Familiar with HubSpot or other CRM platforms, and open to piloting new AI and CS tooling as we evaluate it.
• Experience in a high-growth startup or scale-up environment (preferred).

Benefits

• Fully remote
• Competitive salary
• Private medical and 401k
• Annual company retreat
• Unlimited PTO
• Friendly and inclusive workplace culture (community guilds and online company events)

Values we hold in LocalStack

• Care: we create with compassion. We prioritize empathy and understanding in every interaction.
• Ownership: we own the outcome. We take responsibility for our work and are passionate about its impact.
• Openness: we build trust together. We build trust through open communication and honest feedback.
• Courage: we dare to innovate. We embrace bold challenges and take calculated risks to move the needle.
• Excellence: we chase the extraordinary. We chase excellence by pushing boundaries and delivering results that go beyond the ordinary.