[Hiring] Staff Business Systems Analyst @Zscaler

Role Description

We are looking for a Staff Business System Analyst to join our team. This is a remote position within India reporting directly to the Director CRM & PRM Applications in the IT Business Apps department. In this pivotal role, you will act as a strategic link between business goals and technical execution, leading the design and delivery of scalable Sales Cloud / Experience Cloud solutions. You will partner deeply with cross-functional teams to translate complex GTM requirements into high-impact systems that drive efficiency and growth.

What you’ll do (Role Expectations)

• Serve as a process and systems leader with deep ownership of how GTM strategy is operationalized across tools, workflows, and data models.
• Propose and lead initiatives to implement new processes and optimize existing technologies and methodologies that enhance GTM experience and simplification.
• Lead business and functional requirements while defining and prioritizing scoping.
• Partner with cross-functional stakeholders to understand business needs, translate them into functional and technical designs, and handle intakes and troubleshooting in a timely manner.
• Lead the end-to-end implementation, evolution, and optimization of GTM process and workflows in Salesforce.

Qualifications

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain.
• 8-10 years of IT professional experience in software development with a focus on system software.
• 6+ years of experience on Salesforce.com, Sales Cloud, and Experience Cloud platforms.
• Proven experience driving system implementation, agile project management, and data flow.
• Experience implementing top-of-the-funnel processes such as lead, account, and partner relationship management.

Requirements

• Deep knowledge of implementing complex processes including account management, opportunity management, and partner management processes.
• Availability to support business-critical production issues 24x7 when necessary.
• Sales Cloud / Experience Cloud Certification or direct Sales Cloud / Experience Cloud implementation experience.

Benefits

• Various health plans.
• Time off plans for vacation and sick time.
• Parental leave options.
• Retirement options.
• Education reimbursement.
• In-office perks, and more!