[Hiring] Sr. Solution Architect @Zadara

Role Description

As a member of the Europe Sales POD, the Sr. Solution Architect will ensure success in providing cutting-edge solutions by helping customers leverage cloud solutions for scalability, security, flexibility, and efficiency, as well as to accelerate adoption. This role incorporates diverse responsibilities including, but not limited to:

• Solution Architecture & Pre-Sales Support:
  • Engage with customers, partners, and MSPs to understand their business needs and technical requirements, translating them into scalable cloud solutions.
  • Design, document, build, and present cloud architectures that align with industry best practices and customer objectives.
  • Serve as the technical lead in customer engagements, supporting sales teams with solution positioning, proof-of-concepts (PoCs), and product demonstrations.
  • Partner with engineering and product teams to develop innovative solutions that address customer pain points.
  • Educate and evangelize Zadara services to Partners, MSPs, and End Users with the Sales Team at events, shows, training, and webinars.
• Customer Relationship Ownership:
  • Act as the primary trusted advisor and technical point of contact for key customers, building long-term strategic relationships.
  • Be the voice of the customer to support and engineering teams, providing product improvement feedback.
  • Gather customer feedback to influence product enhancements and service improvements.
  • Conduct training, workshops, and generate account-specific content to educate customers on maximizing the benefits of the Zadara ecosystem.
• Customer Cloud Monitoring & Support:
  • Monitor and oversee assigned customer cloud environments to ensure optimal performance, security, and cost efficiency.
  • Provide recommendations on cloud optimizations, security best practices, and cost-saving strategies.
  • Work closely with internal teams to resolve cloud-related issues and maintain a proactive approach to customer cloud health.
• Cross-Team Collaboration:
  • Act as a conduit and liaison between customers, support service, engineering, product management, and company management teams.
  • Partner with Account teams, Business Development Managers, and Service teams to accelerate customer adoption and revenue goals.
  • Work with sales and marketing teams to develop compelling technical content, including whitepapers, blogs, and case studies.
  • Contribute to go-to-market strategies by identifying emerging customer needs and market trends.
  • Assist in onboarding and mentoring members of the Solution Architecture team.
  • Capture and share best-practice knowledge amongst the Zadara solutions architecture and partner solutions architect communities.

Qualifications

• 5+ years of experience in cloud solution architecture, pre-sales engineering, or cloud consulting.
• 5-10 years of related experience in the IT field, including roles in software development, system administration, or system engineering.
• Demonstrated ability to think strategically about business, product, and technical challenges.
• Proven experience in consultative technical sales or professional services with a proven track record of success.
• Proven experience in customer-facing positions.
• Demonstrate firm knowledge and experience of SAN / NAS technologies.
• Ability to gain credibility and build relationships with all levels in an organization, from technical experts to senior executives.
• Strong verbal and written communications skills are a must.
• Advanced level experience with Data Center networks and network topologies.
• Advanced software architecture skills and experience building complex software systems designs.
• Advanced hands-on, technical experience working with VMware and/or AWS technologies.
• Understanding of Application workloads such as SQL, Oracle, SharePoint, Docker, Kubernetes services would be an advantage.
• Understanding of Backup and Disaster Recovery solutions and architectures.

Company Description

Zadara is a leading provider of AI edge clouds, delivering a groundbreaking distributed cloud platform purpose-built for sovereign AI applications. Zadara's vision is to build and operate the largest global Edge Cloud Network to enable innovative technologies & services that improve the way the world communicates, works, heals, travels, and plays.