[Hiring] Sr. Program Manager, Health Science @American Heart Association

Role Description

The Sr. Program Manager, Health Science will be responsible for:

• Providing advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers as well as EMS agencies and outpatient and/or post-acute facilities.
• Leading post-sales process, customer retention, and activities to ensure excellence and attention to details of the sales support and service effort.
• Managing daily operations and implementation of client supported projects, programs, or promotions, including issue management, tracking, and reporting on achievement to defined goals.
• Demonstrating knowledge of Quality Improvement skills related to program and products and acquiring a working knowledge of Information Technology as it relates to the program/product after training.
• Engaging with clients at hospitals, healthcare systems, post-acute facilities, ambulatory/outpatient settings, or EMS organizations to implement and deliver program and product services.
• Managing staff with responsibility to execute their assigned project(s) deliverables and meet project timelines.
• Maintaining ownership and accountability of assigned projects and associated deliverables for self and staff.
• Providing exceptional account support to build and maintain a positive relationship in collaboration with American Heart Association staff and leadership.
• Reviewing program participation and opportunities for expansion into additional quality programs.
• Organizing, planning, and delivering both accredited and non-accredited workshops.
• Collaborating with sales team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, generate revenue, and reduce health disparities.
• Documenting activities in customer relationship management tools such as Microsoft Dynamics.
• Consulting with appropriate hospital teams to identify and resolve quality measures compliance issues.
• Facilitating learning collaborative style meetings among groups of hospitals to identify strategies to achieve guideline directed medical therapy patients.
• Conducting process mapping to understand patient pathways through relevant disease state(s).
• Disseminating project findings through national platforms including webinars, conferences, and podcasts.
• Working with hospitals to identify research opportunities using our products to further advance the field of the assigned project(s).

Qualifications

• Bachelor’s degree in health-related field, Master’s degree preferred.
• 5+ years of relevant experience.
• Experience in an acute care hospital working directly on cardiovascular clinical quality or process improvement projects.
• Experience in hospital/healthcare systems for Cardiovascular services, including coronary artery disease (STEMI/N-STEMI), Heart Failure, and/or neurological expertise specific to stroke.
• Excellent skills in advanced PowerPoint, Word, and Excel and delivering presentations to both large and small groups.
• Strong interpersonal and relationship-building skills.
• Confident in working virtually with customers through platforms such as MS Teams and Zoom.
• Excellent oral and written communication.
• Ability to travel occasionally, with some overnight stays.

Requirements

• Certified Professional in Healthcare Quality (CPHQ) preferred.
• Lean and Six Sigma skills are a plus.
• Experience in collaborative learning groups.
• Experience in healthcare quality improvement systems.
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS, and other aspects of a continuum of cardiovascular patient care.

Benefits

• The expected pay range will be $95,000 to $105,000.
• Competitive base salary with regular market value reviews.
• Performance and recognition through annual salary planning and incentive programs.
• Wide array of benefits including medical, dental, vision, disability, and life insurance.
• Robust retirement program that includes an employer match and automatic contribution.
• Employee assistance program, employee wellness program, and telemedicine services.
• Paid Time Off (PTO) at a minimum of 16 days per year for new employees.
• Total of 12 paid holidays off each year.
• Tuition assistance for further education and career development.