[Hiring] Sr Principal Technical Support Engineer @FormFactor Inc.

Role Description

The Sr Principal Technical Support Engineer for Probe Cards provides expert-level technical support for FormFactor’s advanced probe card products used in semiconductor wafer testing. This role serves as a key interface between customers, product engineering, manufacturing, and field service teams to ensure optimal performance, fast issue resolution, and continuous product improvement.

The ideal candidate combines deep knowledge of semiconductor test processes, probe card technology, and strong customer engagement skills. Hands-on mechanical ability and wafer prober operation skills for occasional on-site customer support is highly desirable. Ability to speak Mandarin or Korean is a plus.

Qualifications

• Experience with FormFactor probe cards or similar technologies.
• Knowledge of advanced nodes (e.g., FinFET, 5nm/3nm processes).
• Experience supporting high-volume manufacturing (HVM).
• Familiarity with yield engineering and test optimization.
• Prior field application or customer-facing experience.
• Automatic Wafer Prober user experience.
• Hands-on mechanical assembly / electrical debug experience.

Requirements

• Provide technical support for probe card products in production environments.
• Diagnose and resolve electrical, mechanical, and process-related issues impacting probe card performance.
• Support customers having Yield excursions, Electrical continuity issues, Contact problems (MEMS probe alignment, wear, contamination), and Parametric anomalies during wafer sort.
• Act as primary escalation points for complex technical issues.
• Perform root cause analysis (RCA) on probe card failures using ATE (Automated Test Equipment) data, electrical measurements, microscopy, and inspection tools.
• Interpret wafer sort data to identify probe-related anomalies.
• Collaborate with FA lab to drive corrective actions.
• Develop deep expertise in FormFactor probe technologies (e.g., MEMS, cantilever, vertical probes).
• Provide guidance on probe card setup and optimization, overdrive, contact force, cleaning cycles, alignment procedures, and maintenance practices.
• Support new product introductions (NPI) and customer qualifications.
• Work closely with Product engineering, Manufacturing, and Field service teams.
• Drive corrective and preventive actions (CAPA).
• Participate in engineering change requests (ECR/ECO).
• Provide onsite support at customer fabs and OSATs when required.
• Conduct technical reviews and troubleshooting sessions with customers.
• Deliver training on probe card operation, maintenance, and best practices.
• Analyze large datasets from wafer test systems to identify trends and issues.
• Create detailed technical reports, dashboards, and failure summaries.
• Track key metrics such as Contact resistance, Yield loss attributable to probe cards, and MTBF (Mean Time Between Failures).

Benefits

• Medical, dental, and vision insurance.
• Life insurance and disability coverage.
• 401(k) with company match.
• Employee stock purchase plan (ESPP).
• Paid time off.
• Quarterly profit-sharing bonuses.
• Flexible spending or savings accounts.

Company Description

FormFactor, Inc. (NASDAQ: FORM), is a leading provider of essential test and measurement technologies along the full semiconductor product life cycle — from characterization, modeling, reliability, and design de-bug, to qualification and production test. Semiconductor companies rely upon FormFactor’s products and services to accelerate profitability by optimizing device performance and advancing yield knowledge. The company serves customers through its network of facilities in Asia, Europe, and North America.

Rooted in our core values — Focus on the Customer, Ownership & Accountability, Respectfully & Effectively Communicate, and Motivate & Develop People — we foster an environment where diverse perspectives are not only welcomed but celebrated. Everyone can make an impact here.