[Hiring] Special Investigations Unit (SIU) Investigator @Xpera

Role Description

The Special Investigations Unit (SIU) Investigator will conduct a wide variety of specialist investigations in accordance with client requests while adhering to all governing policies, client protocols, and company requirements, and make recommendations based on findings. All investigations must be conducted in a professional manner and maintain strict confidentiality, ethics, and integrity at all times. This role offers the opportunity to contribute directly to high-impact projects and grow your career in a dynamic, supportive environment. If you’re driven by purpose, thrive on challenge, and want to make a tangible impact, Xpera is the place to grow your career and be part of a trusted, forward-thinking team.

This is a casual, part-time Investigator role suited for candidates seeking flexible, as-needed work. The position is not full-time and hours may fluctuate based on organizational needs.

What You Will Do:

• Plan, coordinate, and conduct investigations, including identifying and interviewing police and civilian witnesses and obtaining detailed statements.
• Gather, preserve, and analyze evidence in accordance with applicable laws, rules of evidence, and SIU operational policies.
• Engage and coordinate external experts for forensic examinations and evidence collection.
• Conduct inspections of collision and arson scenes, including vehicles and structures.
• Document scenes through photography, measurements, and detailed observations.
• Analyze vehicle systems (e.g., crash dynamics, ignition, locks, transponders, airbags, seatbelts, structural components).
• Prepare collision reconstructions, technical diagrams, and scene illustrations.
• Manage a full caseload, ensuring files are handled with quality, accuracy, and within established timelines.
• Maintain complete and accurate case files, including notes, authorizations, and digital evidence.
• Prepare comprehensive investigative reports, case notes, and disclosure materials for law enforcement.
• Perform quality control on reports, ensuring accuracy, clarity, and proper formatting.
• Collaborate with claims adjusters, examiners, appraisers, and managers to provide updates and recommendations.
• Support legal processes, including recommending and attending Examinations Under Oath and assisting counsel.
• Monitor file progress, identify “no result” cases, and recommend next steps prior to reporting.
• Ensure adherence to budgets, capture all billable work, and complete timely invoicing.
• Coordinate with administrative staff to ensure proper file setup and documentation management.
• Receive and manage new assignments from various intake channels.
• Maintain client relationships and provide ongoing communication, insights, and updates.
• Support business development and marketing initiatives as required.
• Mentor and provide guidance, feedback, and support to junior staff.
• Collaborate with senior management on regional planning, budgeting, and strategy.

Qualifications

• 5 years of experience in a specialist investigation environment, law enforcement, corporate investigation, insurance, etc.
• 2 years direct experience in special investigations.
• Post-secondary degree or diploma in related discipline (criminology or equivalent; background in legal, and/or psychology etc. an asset).
• Private investigators license required.
• Full driving license required.
• Industry related designations/member of associations an asset.
• In-depth understanding of investigative processes, planning, and court preparation; court experience preferred.
• Goal-oriented, self-motivated, persistent, and able to work independently with minimal supervision.
• Strong interpersonal skills; able to build and maintain relationships and provide excellent customer service.
• Excellent oral and written communication skills; able to produce detailed, comprehensive reports.
• Highly organized, detail-oriented, and able to manage multiple tasks efficiently.
• Proficient in MS Office (Word, Excel, PowerPoint) and comfortable using online research tools.
• Experience conducting investigations, including mobile and foot surveillance for insurance or corporate cases.
• Knowledge of the Insurance Act, Statutory Accident Benefits Schedule, standardized property policies, claims processes, and relevant documentation (e.g., Non-Waiver Agreements).
• Advanced problem-solving, analytical thinking, and link analysis skills.
• Demonstrates tact, discretion, integrity, and confidentiality when handling sensitive information.
• Patient, empathetic, and sensitive to the needs of individuals involved in investigations.
• Positive, enthusiastic, and collaborative; able to influence and energize team members.

Benefits

• Competitive salary – $30.00 CAD per hour.
• Opportunity for paid overtime.
• Company provided cellphone, laptop, and video surveillance camera.
• Perks including discounted gym memberships and shopping discounts.
• Employee referral incentives.
• Opportunities for learning and growth.
• Business casual environment.
• Supportive and collaborative team environment.